Data Centre Operator

Barclays; Gloucester; On-site; GBP 29,000 - 36,000; Full time

Job summary

Barclays in Gloucester is seeking a Data Centre Operator to monitor and maintain the bank's critical technology infrastructure. This on-site role operates on a 24x7 shift pattern and requires hands-on hardware and networking expertise.

You will apply your knowledge of servers, storage, SAN and monitoring tools to troubleshoot issues, contribute to change and incident processes, and work with cross-functional teams to minimise disruption.

Qualifications

• Good understanding of hardware platforms and IT infrastructure.
• Experience in troubleshooting and repairing server hardware issues.
• Excellent communication skills for cross-team collaboration.

Responsibilities

• Provide technical support to resolve complex issues for clients and improve the service.
• Perform preventive maintenance on hardware and software; monitor performance.
• Maintain knowledge base with resolved cases for future reference.
• Analyze logs and error messages to identify root causes and implement fixes.
• Drive automation, monitoring enhancements and capacity management.
• Assess risks and escalate issues per process; maintain stability.
• Tune monitoring tools and alerts to ensure timely issue detection.

Skills

Hardware platforms

IT infrastructure

Unix

Wintel

Networking systems

Troubleshooting

Incident handling

Communication

Tools

Storage

SAN

Monitoring tools

Change management

Job description

Join Barclays as a Data Centre Operator, where you’ll play a key role monitoring and maintaining the bank’s critical technology infrastructure, utilising expertise, control knowledge and leadership skills to safeguard sensitive data, mitigate operational risks and support the banks technology systems.

Please note that this is an on-site role operating on a 24x7 shift rotation pattern.

To be successful in this role, you will need the following:

• Good understanding of hardware platforms and IT infrastructure, including Storage and SAN components, Unix and Wintel computing platforms, and networking systems.
• Experience in troubleshooting and repairing server-level hardware issues, along with familiarity with change and incident-related processes in technical support function.
• Excellent communication skills, with the ability to collaborate effectively across teams.

Some Other Highly Valued Skills May Include

• Certifications such as ITIL Foundation, CompTIA Server+, or other relevant qualifications.
• Previous experience in a 24x7 shift operation and working within data centre environments.
• Additional experience in troubleshooting hardware and cabling issues, and supporting software tools in similar infrastructure support roles.

The successful candidate will be based in Gloucester (Barnett Way).

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

• To meet the needs of stakeholders/customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team.
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.