Data Centre Operator

Barclays Bank Plc; Gloucester; On-site; GBP 42,000 - 64,000; Full time

Job summary

Barclays Bank plc is seeking an IT Infrastructure Analyst based in Gloucester to monitor and maintain critical technology infrastructure and resolve complex issues with minimal disruption to operations.

You will deliver technical support for the service management function, execute preventative maintenance, analyze system logs, and contribute to automation and resilience programs to strengthen controls and business continuity.

Qualifications

• Experience in IT infrastructure support roles.
• Knowledge of UNIX and Windows (Wintel) platforms.
• Experience in 24x7 shift operations and data centre environments.
• Certifications such as ITIL Foundation, CompTIA Server+ or equivalent.

Responsibilities

• Provide technical support for service management to resolve complex issues.
• Perform preventative maintenance on hardware/software and use monitoring tools to ensure optimal performance.
• Maintain a knowledge base with resolved cases for reference and self-service.
• Analyze logs, errors and reports to identify root causes and implement fixes or changes.
• Contribute to automation, monitoring enhancements, capacity management and resiliency initiatives.

Skills

Hardware platforms

IT infrastructure

Storage & SAN

Unix & Wintel

Job description

To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

• To meet the needs of stakeholders/customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team.
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs. Good understanding of hardware platforms and IT infrastructure, including Storage and SAN components, Unix and Wintel computing platforms, and networking systems.

Some other highly valued skills may include:

• Certifications such as ITIL Foundation, CompTIA Server+, or other relevant qualifications.
• Previous experience in a 24x7 shift operation and working within data centre environments.
• Additional experience in troubleshooting hardware and cabling issues, and supporting software tools in similar infrastructure support roles.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate will be based in Gloucester (Barnett Way) .

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.