Data Centre Manager

Onnec; Watford; On-site; GBP 65,000 - 90,000; Full time

Job summary

ONNEC Group is seeking a Data Centre Manager to oversee MAC activities and BAU operations across data centres, reporting to the Service Delivery Manager. The role is site-based with a focus on planning and smooth daily activities for campus sites.

You will work with clients and the Service Delivery Manager to improve processes, produce management reports, and ensure effective handover of projects. Strong leadership and change management skills are essential.

Qualifications

• Relevant experience in banking IT environment.
• Experience in Data Centre Moves, Adds and Changes (IT Hardware deployment).
• Extensive experience in structured cabling installation, fault finding and testing with appropriate tools.
• Knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre).
• Excellent MS Office Suite experience (Outlook, Excel, Word).
• Self-starter, organized, detail-oriented and able to work independently or in a team.
• Ability to manage priorities and multitask under pressure.
• Expert knowledge of Asset Management Systems and Ticketing Systems.
• Understanding of complex change management and service delivery processes.
• Ability to mentor/train new starters and approve training modules.
• Strong supervisory and project leadership capabilities.
• Experience managing 3rd parties and 3rd party delivered services.

Responsibilities

• Submit regular reports, timesheets, and expenses within deadlines.
• Maintain accurate documentation in line with on-site processes and client requirements.
• Track daily activities, task completion, incidents, and project status.
• Support 24/7 data centre operations (BAU and project work).
• Work flexible hours as required and align leave with management coverage.
• Install and remove racks, servers and hardware equipment; restack and relocate as needed.
• Decommission and remove redundant infrastructure; install PDUs and label equipment.
• Patch network and connect equipment within racks; support cabling infrastructure.
• Move equipment across site locations and assist CRE teams with provisioning.
• Conduct technology room inspections, assist alarm investigations, report redundant infrastructure.
• Manage visitor access and supervise third parties; support site security processes.
• Mentor and train new staff; lead/ supervise shifts and special projects.

Skills

Data Centre Operations

Move/Changes/Adds

Change management

Project coordination

MS Office Suite

Independent work

Team leadership

Education

COMPTIA Server+

COMPTIA Network+

CCNA DCICN DCICT

CDCMP

ITIL Foundation/Expert

Tools

MS Office

Job description

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

The Data Centre Manager is a key position in the delivery of Telecoms Cabling Infrastructure Support Services to Onnec Group Clients. Reporting to the Service Delivery Manager, the Data Centre Manager will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre (In certain circumstance this may be multiple Data Centre and/or may include some Campus Sites).

The Data Centre Manager is responsible for the planning and smooth implementation of the day to day activities for all Campus sites.

Working with the client and Service Delivery Manager to improve the operational systems; processes and procedures in support of enhanced service deliverables and management reporting.

What you’ll be doing as our Data Centre Manager:

Reporting & Administration

• Submit regular reports, timesheets, and expenses within deadlines
• Maintain accurate documentation in line with ONNEC and client processes
• Track daily activities, task completion, incidents, and project status

Operations & Working Pattern

• Support 24/7 data centre operations (BAU and project work)
• Work flexible hours as required
• Adhere to leave restrictions aligned with management coverage

Installations & Decommissioning

• Install and remove racks, servers, and hardware equipment
• Perform equipment restacking and relocation within sites
• Decommission and remove redundant infrastructure
• Install power distribution units (PDUs)
• Label equipment appropriately

Cabling & Connectivity

• Patch network and connect equipment within racks
• Support cabling infrastructure and hardware connectivity

Asset Movement & Site Support

• Move equipment across site locations (including stores)
• Support mechanical and electrical provisioning (with CRE teams)
• Perform component swaps

Data Centre Control & Monitoring

• Conduct technology room inspections
• Assist with alarm investigations
• Identify and report redundant infrastructure
• Support tracking and management of infrastructure assets

Access & Security Control

• Manage visitor access to data centre environments
• Escort and supervise third parties and internal teams
• Support site security processes

What we’re looking for in our Data Centre Manager:

Essential

• Relevant experience working in banking IT environment.
• Relevant experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment).
• Extensive experience in structured cabling installation, fault finding and testing with fluke test equipment.
• Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
• Excellent MS Office Suite experience (Outlook, Excel, Word etc)
• Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team.
• Prioritization skills and multitasking ability.
• Ability to work under pressure.
• Expert knowledge of Asset Management Systems
• Expert knowledge of Ticketing Systems
• Expert understanding of complex change management and service delivery processes.
• Ability to mentor and train new starters on all systems, processes and procedures.
• Ability to approve / sign off training modules.
• Ability to lead / supervise shift activities.
• Ability to lead / supervise special projects from design through to handover.
• Experienced Service Delivery professional.
• Support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines.
• Supervisory of people and management skills.
• Experience of managing 3rd parties and 3rd party delivered services
• Satisfactory Skills Matrix score
• Be an ambassador for Onnec Group Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments.
• COMPTIA Server+
• COMPTIA Network+

Preferred But Not Essential

• Previous training / qualifications within Information Technology field.
• BICSI Technician Training
• Certified Data Centre Technician Professional (CDCTP®)
• Cisco Certified Network Associate - Data Center (CCNA DCICN DCICT)
• Certified Data Centre Management Professional (CDCMP®)
• Information Technology Infrastructure Library - Foundation & Expert (ITIL®)