Data Centre Shift Engineer - 10-Hour Rotations (Welwyn)

Onnec; Welwyn Garden City; On-site; GBP 32,000 - 52,000; Full time

Job summary

ONNEC Group seeks a Data Centre Shift Engineer to join our Managed Services team at Welwyn Garden City. You will support day-to-day data centre operations, ensuring reliability and integrity of critical infrastructure while delivering a high standard of service to our customers.

You will work on 10-hour rotating shifts, perform copper/fibre patching, MACs, audits and incident responses, with occasional on-call and weekend overtime.

Qualifications

• Previous experience working within a Data Centre, IT Infrastructure or Managed Services environment.
• Strong understanding of copper and fibre network cabling.
• Experience supporting hardware installations, moves, adds and changes (MACs).
• Familiarity with incident management and ticketing systems.
• Working knowledge of ServiceNow is essential.

Responsibilities

• Perform copper and fibre patching activities within the data centre environment.
• Support hardware refresh programmes, installations, decommissions and relocations.
• Carry out physical audits and rack checks.
• Respond to break/fix incidents and provide hands-on support.
• Install and maintain structured cabling infrastructure when required.
• Use ServiceNow to manage incidents, requests and workflow activities.
• Maintain accurate records and documentation of completed work.
• Support multiple customer environments across Welwyn Garden City, London and Romford as required.
• Participate in an out-of-hours on-call rota when needed

Skills

Data centre experience

Copper & fibre cabling

Incident management

Tools

ServiceNow

imVision

Job description

ONNEC Group seeks a Data Centre Shift Engineer to join our Managed Services team at Welwyn Garden City. You will support day-to-day data centre operations, ensuring reliability and integrity of critical infrastructure while delivering a high standard of service to our customers.

You will work on 10-hour rotating shifts, perform copper/fibre patching, MACs, audits and incident responses, with occasional on-call and weekend overtime.