Data Center Technician

Wipro Technologies; Acton; On-site; GBP 26,000 - 42,000; Full time

Job summary

Wipro Technologies in the United Kingdom seeks an IT infrastructure professional to maintain in-house and COLO datacentre operations. The role involves patching, racking, and testing, plus close coordination with vendors and clients to resolve incidents.

You will use Service-Now for change management, monitor alerts, and support physical provisioning, power, cooling and network connectivity. A full UK driving licence is required and weekend coverage may be needed.

Qualifications

• Must have IT infrastructure experience in-house or COLO datacentre.
• Experience using Service-Now to create changes and CTASK, update statuses and close changes.
• Excellent interpersonal skills including written and verbal communication and negotiation.

Responsibilities

• Proactively monitoring Service-Now for alerts, incidents and tasks and coordinating with third-party vendors.
• Manage access control for the datacentre and raise tickets for approvals.
• Patching, racking and stacking for installs following internal IMAC processes.

Skills

Network Data Admin

Interpersonal communication

Tools

ServiceNow

Excel

Visio

Job description

• Must have min' experience of IT infrastructure working in an in-house or COLO datacentre.
• Basic hardware support not just limited to manual power cycling of devices as well as replacing any hot swappable components on request.
• Experience in using Service-Now to create changes and CTASK, updates statuses and close down changes on completion.
• Proactively monitoring Service-now for alerts, incidents and tasks, corresponding and communicating with third-party vendors and internal clients.
• knowledgeable in technical project requirements to give guidance of physical provisioning, power, cooling and logical network connectivity.
• Create rack elevation plans and patching schematics using excel and Visio for copper and fibre connectivity.
• Patching, racking and stacking for installs, following internal best practices & IMAC process.
• Installation and testing of physical patching to equipment, dressing down and labelling cables.
• Material control, maintain records of deliveries, storage and update ticketing systems.
• Daily housekeeping checks, reporting on noncompliance issues, hardware alerts and tracking until remediated.
• Managing access control process for the datacentre, raising requests tickets for authorised approval.
• Must have excellent interpersonal skills including: Communication- written and verbal and be able to be articulate in negotiating and reaching agreements for project work and problem solving.
• A flexible approach is a must: Predominately working week days 9 - 5 in Harlow but would be required to cover project work after 19:00 on week days and at weekends when necessary, occasionally would be a requirement to cover workloads at the customers second active datacentre centre in UK
• Emergency call out requires attendance at DC within 1 hour maybe.
• Must hold a full UK driving licence.

Mandatory Skills: Network Data Admin.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.