Data Center Technical Support Engineering Operations Engineer, DCEO

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Data Center Technical Support Engineering Operations Engineer to oversee the performance of data center infrastructure. This role involves managing a skilled team, ensuring safety and security standards, and driving operational excellence. You'll be at the forefront of innovative data center operations, collaborating with diverse professionals to tackle complex challenges. If you're passionate about engineering management and want to make a significant impact in a dynamic environment, this opportunity is perfect for you. Join a culture that values inclusivity and empowers you to drive bold ideas to fruition.

Qualifications

• 6+ years of facility operation experience with 3+ years in data center operations.
• Expertise in mechanical and electrical systems is essential.

Responsibilities

• Manage technical support operations and develop the team.
• Plan and execute data center expansions and maintenance.

Skills

Data Center Engineering Management

Vendor Management

Incident Management

Mechanical Systems Knowledge

Electrical Systems Knowledge

Problem-Solving Skills

Education

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Mechanical Engineering

Job description

Data Center Technical Support Engineering Operations Engineer, DCEO

Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Technical Support Engineering Operations Engineer is responsible for the management of all aspects of the performance of data center infrastructure within a specific location. The role requires a result-driven, self-managed individual who demonstrates initiative and proactively seeks solutions to operational problems. They will be responsible for the technical support of data center engineering operations at Langfang city, managing a team of engineers responsible for supporting availability of mechanical and electrical operations, including risk management and mitigation, corrective and preventative maintenance of essential infrastructure, vendor management and metric reporting.

Key job responsibilities

1. Hiring, managing, and developing the technical support operations management team.
2. Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.
3. Planning and executing data center expansions of Amazon Web Services, including design review, facility equipment installation, commissioning, troubleshooting and related punch list close.
4. Supporting on the operation and maintenance of mechanical, electrical, and controls systems for colocation data centers.
5. Vendor management of colocation data center services providers to meet or exceed contracted performance SLA’s.
6. Safety, security, and availability incident response, incident management, and incident resolution.
7. Continuous improvement of operational processes, procedures, methods, and tools.

Minimum Requirements

- Bachelor’s Degree and 6+ years of facility operation work experience, 3+ years of relevant experience managing data center operations, facility engineering operations, critical environment facilities, datacenter build-outs and scaling, 2+ years of experience managing vendors.

- Well-versed in written and spoken English.

- 5+ years of Data Center Engineering Management Experience.

- Expert knowledge of data center mechanical, electrical, and controls systems.

- Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.

- 2+ years of experience as a people manager.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.