DCEO Cluster Manager

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Data Center Engineering Operations Cluster Manager to oversee multiple data centers. This role demands exceptional leadership and management skills, with a focus on operational excellence and customer satisfaction. As a key leader, you will mentor a team of managers and technicians, ensuring the highest standards of facility operations are met. You'll be responsible for maintaining service uptime, managing costs, and leading energy efficiency initiatives. If you are passionate about technology and thrive in a fast-paced environment, this is a fantastic opportunity to make a significant impact in the cloud infrastructure space.

Qualifications

• 7+ years of experience managing teams in mission critical facilities.
• Strong understanding of MEP infrastructure and data center operations.
• Ability to respond to facility emergencies with effective recovery plans.

Responsibilities

• Lead and develop the operations management team for data centers.
• Manage facility operations, ensuring compliance with safety standards.
• Establish performance benchmarks and conduct operational analyses.

Skills

Leadership

Facility Management

Crisis Management

Data Center Operations

Team Development

Performance Analysis

Cost Management

Safety and Security Management

Education

Bachelor's Degree in Engineering

Master's Degree in Engineering

Tools

Data Center Infrastructure

Mechanical Systems

Electrical Systems

Controls Systems

Job description

Job ID: 2930164 | Amazon Corporate Services Korea LLC

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online and continue to build and expand The Cloud in Korea, this is your chance to make history.

The Infrastructure Operations organization is looking for an extraordinary individual with proven and tested leadership and management skills as a leader in our facilities operations organization in Korea as a Data Center Engineering Operations (DCEO) Cluster Manager.

DCEO Cluster Manager is one of our most senior management roles in Korea. In this role, you will be responsible for leading a large organization, managing Area Managers and/or Facility Managers who own data center facility infrastructure. In other words, DCEO Cluster Manager is ultimately in charge of managing multiple data centers.

The pace, scale, and growth of Amazon’s data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it.

The ideal candidate for this role will have a strong understanding in data center/mission critical MEP infrastructure. You will be the single point of contact for all facility related issues from the Korea team and work as the technical resource to support the Regional Cluster Manager. You will solely be responsible for maintaining 100% service uptime in your Cluster. You have a very high-level view of your organization but you will need to deep dive into details as needed. You will also be interacting with the global team on a daily basis by representing the Korea Data Center Engineering Operations team.

If you are passionate about the Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!

Key job responsibilities

1. Hiring, managing, and developing the operations management team including facility managers, area managers, chief engineers, facility technicians.
2. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
3. Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
4. Build and maintain sustainable organizational structure.
5. Work with business development, real estate, engineering and construction team to forecast staffing and maintain.
6. Mentor and develop employees.
7. Hiring strategy and participation in recruiting events.
8. Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers to include preventive maintenance, corrective maintenance, and change management.
9. Manage all facility related repairs in a timely manner.
10. Daily/weekly/monthly Data Center Engineering Operations meetings and reporting.
11. Run weekly availability meeting and report outcomes.
12. Liaise with global team on global initiatives as well as process and procedures, implement those initiatives locally in Korea.
13. Vendor management of colocation data center services providers to meet or exceed contracted performance SLA’s.
14. Safety, security, and availability incident response, incident management, incident resolution, and root cause analysis.
15. Cost management including OPEX and CAPEX associated with all data centers you are in charge.
16. Continuous improvement of operational processes, procedures, methods, and tools.
17. Lead and manage energy efficiency initiatives in your Cluster.
18. Support capacity planning and management.

About the team

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

BASIC QUALIFICATIONS

1. Bachelor's degree in engineering, computer science, or a related field.
2. + 7 years of experience operating as a manager of managers AND/OR 10+ years of relevant experience managing mission critical facilities.
3. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub distribution systems, fire detection and suppression systems, cable reticulation systems.
4. Business level English to communicate with global team.
5. Ability to respond to all facility related emergencies in a timely manner, with sound recovery plans.

PREFERRED QUALIFICATIONS

1. Masters Degree in Engineering, or related fields.
2. Mission Critical facility management experience for a large enterprise or large Colocation provider.
3. Knowledge in servers, network, and platform.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.