Data Center Shift Technician

JLL; Croydon; On-site; GBP 32,000 - 42,000; Full time

Job summary

JLL is seeking a Data Centre Engineer in Croydon to provide 24/7 support across a 12-hour shift pattern (06:00–18:00 and 18:00–06:00) in the data centre. The role involves installing racks, network and computer equipment, and ensuring high standards of security and asset management.

You will liaise with global counterparts and third parties, perform hardware swaps, and contribute to efficient operations. A proactive, customer-focused, flexible attitude is essential for success.

Qualifications

• Computer engineering experience to achieve optimum methods of working.
• Cabling knowledge to achieve optimum methods of working.
• Installation of rack mount kit including HP and CISCO, Dell, Arista, Synergy 1200.
• Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
• Highly motivated individual, with a positive & pro-active attitude to work.
• Willingness to make changes to improve operational efficiency through innovation, process, and procedures, adopting and adapting ideas and practices from elsewhere.
• Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
• Good written and verbal communication skills (English).
• Good working knowledge of Outlook, Word, and Excel
• Excellent team skills, with an ability to listen and contribute to discussions and meetings.
• Customer and service focused, with determination to meet their needs.
• Flexible

Responsibilities

• Install racks, housing, network and computer equipment.
• Manage and implement installations including shelves, power strips, rails, cable management and customer IT equipment.
• Identify issues with hardware or cabling, including replacing internal components and testing, tracing and labelling of cabling.
• Liaise with counterparts within the company and 3rd parties on hardware related issues and processes.
• Share responsibility for upholding tidiness, cleanliness, security, asset information and installation standards within the computer suites.

Skills

Computer engineering

Cabling

Rack mounting

Hardware maintenance

Proactive attitude

Process improvement

Stress management

Independent working

English communication

MS Office

Teamwork

Customer focus

Flexibility

Tools

ITIL

ServiceNow

xPedite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This is a permanent role to support of Data Centre Operations for Proximity Services based in Croydon where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre engineer will be responsible for providing technical assistance and overall support to our customers providing 24/7 365 cover through a 12 hour shift pattern days and nights within the data Centre (06:00 to 18:00 and 18:00 to 06:00).

The Data Centre Engineer will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling.

Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes.

The Data Centre Engineer will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.

JOB SPECIFICATIONS - ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

• Computer engineering experience and knowledge in order to achieve optimum methods of working.
• Cabling experience and knowledge, to achieve optimum methods of working.
• Installation of rack mount kit including HP and CISCO, Dell, Arista, Synergy 1200,
• Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
• Highly motivated individual, with a positive & pro-active attitude to work.
• Willingness to make changes to improve operational efficiency through innovation, process, and procedures, adopting and adapting ideas and practices from elsewhere.
• Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
• Capable of working with the minimum of supervision.
• Good written and verbal communication skills (English).
• Good working knowledge of Outlook, Word, and Excel
• Excellent team skills, with an ability to listen and contribute to discussions and meetings.
• Customer and service focused, with determination to meet their needs.
• Flexible

JOB SPECIFICATIONS - DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

• ITIL Accreditation
• Service Now
• xpedite.

#LI-JB2

Location:

On-site –London, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.