Data Center Security Operations Lead

QTS Data Centers; Newsham; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

25 days annual leave

32 volunteering hours per year

Salary sacrifice pension

Private medical and dental cover for员工

Life assurance

Illness financial protection including

Employee referral bonus £2,500

Bonus and equity eligible

Job summary

QTS Data Centers in Cambois, England seeks a Security Operations Manager to oversee physical security services for its data center. You will supervise contract front-line staff, coordinate with vendors, and maintain security systems to ensure a safe, welcoming environment for visitors, clients and employees.

The role demands hands-on leadership, incident reporting, KPI-driven improvements, and 24/7 availability, with travel to construction sites as needed.

Qualifications

• 5+ years of experience in security patrolling and reporting.
• 3+ years of experience managing security vendors, contractors and customers.
• 3+ years working in operations, physical security or equivalent environment.
• 2+ years project management experience.
• Must be able to travel up to 10% including the ability to travel to other sites to provide training and support as needed.

Responsibilities

• Supervise contract front line security staff and daily security operations to provide a safe experience for all who enter the facility
• Manage security operations for a data center
• Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises and the documentation and application of lessons-learned
• Interface with and assist in mobilizing vendors involved in system repairs for current sites and new security for construction
• Evaluate and drive continuous improvement of contract guard operations through the use of KPIs and training
• Ensure the Security Department follows all protocols, including monitoring cameras, fire alarms, patrolling, and documenting incidents
• Verify Data Center security programs meet corporate standards
• Assume 24/7/365 availability to respond to emergencies and non-emergencies
• Manage the process of bringing on new contract security staff for sites under construction
• Ensure all security systems (Access Control, Visitor Management, ServiceNow, CCTV) are functional
• Create and issue facility access badges
• Investigate incidents and notify required parties
• Know emergency response plans and evacuation procedures including drills
• Ensure equipment is maintained and inspected
• Develop relationships with law enforcement and fire/EMS
• Generate reports and briefings for customers and leaders
• Provide reports for audits
• Serve as customer advocate for security improvements
• Perform security officer duties as needed

Skills

Security patrolling

Vendor management

Operations management

Project management

Customer service

Tools

Access control systems

Video surveillance software

ServiceNow

Job description

QTS Data Centers in Cambois, England seeks a Security Operations Manager to oversee physical security services for its data center. You will supervise contract front-line staff, coordinate with vendors, and maintain security systems to ensure a safe, welcoming environment for visitors, clients and employees.

The role demands hands-on leadership, incident reporting, KPI-driven improvements, and 24/7 availability, with travel to construction sites as needed.