Data Center Operation Technician, Data Center Operations

Amazon; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Data Center Operations Technician to join its dynamic team. In this role, you will be responsible for managing the hardware lifecycle of IT infrastructure, ensuring the smooth operation of data center equipment. You'll tackle challenges in a fast-paced environment, collaborating with a diverse team of experts to maintain high standards of safety and security. This position offers unique opportunities for professional growth, mentorship, and a culture that values work-life balance. If you're passionate about technology and ready to make an impact, this role is perfect for you.

Benefits

Flexible working culture

Mentorship programs

Diversity and inclusion initiatives

Career advancement resources

Qualifications

• Experience in computer/server hardware troubleshooting and networking.
• Knowledge of IT service management and data center safety.

Responsibilities

• Manage hardware lifecycle and perform server rack installation.
• Troubleshoot network issues and respond to operational stability situations.

Skills

Computer hardware troubleshooting

Networking troubleshooting

Problem-solving skills

Technical documentation

Education

2+ years experience in relevant field

Tools

Linux Operating System

Cloud computing environments

Job description

Data Center Operation Technician, Data Center Operations

Job ID: 2740762 | Amazon Asia-Pacific Resources Private Limited (Singapore)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.

Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.

Key job responsibilities

In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:

1. You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
2. Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
3. You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
4. You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
5. You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
6. You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
7. You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
8. More experienced technicians may assist in training less experienced members of the team.
9. Involves covering 24x7 shift rotation.

A day in the life

You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.).

You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.

You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

Show a strong aptitude for troubleshooting and problem solving.

You will be involved with site management and maintain tidiness in operation areas.

Your role involves covering 24x7 shift rotation.

About the team

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. Computer/Server hardware troubleshooting experience required.
2. Computer networking including Fiber troubleshooting experience and theory.
3. Min. 2+ years experience in relevant field.

PREFERRED QUALIFICATIONS

1. LINUX Operating System, Hardware or Networking certifications.
2. Knowledge in cloud computing environments.
3. Understanding of IT service management and Data Center environment safety and security.

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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.