Data Centre Operation Technician, DCO Tech

Amazon; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Data Centre Linux & HW Engineer, where you will play a crucial role in maintaining the world's largest cloud infrastructure. This dynamic position offers opportunities for creativity and personal development in a supportive environment. You will work alongside a diverse team of experts, tackling challenges in hardware troubleshooting and network issue resolution. With a focus on safety and security, your contributions will ensure the reliability of AWS services. Embrace a culture that values work-life balance and encourages career progression from day one.

Qualifications

• 2+ years of experience in computer hardware troubleshooting and repair.
• 1+ years of experience in computer networking.

Responsibilities

• Maintain and support data center infrastructure.
• Handle trouble tickets and perform hardware troubleshooting.
• Engage in team meetings for metric analysis.

Skills

Computer Hardware Troubleshooting

Networking

Problem Resolution

Documentation

Education

High School Diploma or Equivalent

Tools

Network Equipment

Data Center Infrastructure

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers, servers, storage, networking, power, and cooling equipment to ensure continuous access for our customers. We work on challenging problems involving many variables impacting the supply chain, and we seek talented individuals to join us.

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and more. Your role involves collaborating across AWS to uphold safety and security standards while providing extensive capacity at minimized costs. We foster an inclusive culture that welcomes bold ideas and empowers ownership from conception to completion.

Data Center Operations designs, installs, and maintains the world's largest cloud infrastructure. We are looking for a skilled Data Centre Linux & HW Engineer at Amazon Data Services India Private Limited (ADSIPL) who is passionate about technology and eager to help expand AWS Cloud offerings.

ADSIPL offers a dynamic, challenging environment that encourages creativity and personal development, maintaining secure, scalable, and cost-effective AWS computing environments. We support career progression in various paths including Systems, Network, Database Engineering, Software Development, AWS Support, Technical Operations, or Project Management, with tailored development plans starting from Day One.

The Data Centre Linux & HW Engineer at ADSIPL may serve as the primary contact for internal teams (Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external partners (Hardware Vendors, Contractors, Service Providers).

Key job responsibilities

1. You will be part of the Operations team, responsible for maintaining and supporting data center infrastructure.
2. Your duties include server rack installation, hardware troubleshooting, network issue resolution, and responding to operational emergencies.
3. You may act as the primary contact for internal and external stakeholders.
4. You will handle trouble tickets, perform hardware troubleshooting, and participate in scheduled maintenance and change management activities.
5. You will engage in team meetings for metric analysis and goal achievement.
6. You must understand and apply safety and security policies and procedures.
7. You will contribute to documentation and process improvements based on root cause analysis.
8. More experienced technicians may train less experienced team members.
9. This role involves physical activity, including lifting equipment up to 20kg and working in confined or elevated spaces, following health and safety guidelines.
10. The position requires working in a 24x7 shift rotation.

We value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications or have unconventional career paths.

Why AWS? AWS is the most comprehensive and broadly adopted cloud platform, trusted worldwide for its innovation and robust services.

We promote work-life balance, offering flexibility and support at work and home.

Our inclusive culture fosters curiosity, connection, and pride in diversity through employee-led affinity groups and inclusion events.

We support mentorship and career growth, continuously striving to be Earth's Best Employer by providing resources for professional development.

Minimum requirements include:

• 2+ years of experience in computer hardware troubleshooting and repair
• 1+ years of experience in computer networking
• High school diploma or equivalent

Additional preferred qualifications:

• Experience in customer interaction during problem resolution and working under pressure
• 1+ years of data center experience
• Experience with network equipment installation and configuration

If you need workplace accommodations during the application or onboarding process, please visit this link. For other regions, contact your Recruiting Partner.