Data Center IT Operations Technician, Data Center Operations

Amazon; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading cloud services provider as a Data Center IT Operations Technician. This role offers an exciting opportunity to work in the largest data centers globally, where you'll install and troubleshoot critical infrastructure supporting cloud services. Collaborate with a diverse group of professionals, tackle unique challenges daily, and enjoy a culture that values innovation and inclusivity. With a focus on career growth and work-life balance, this position is perfect for tech enthusiasts eager to make a significant impact in a fast-paced environment.

Qualifications

• 1+ years of experience in computer hardware troubleshooting and repair.
• 1+ years of experience in computer networking.

Responsibilities

• Install and configure racks of hosts in line with internal SLAs.
• Diagnose and repair issues for server, storage, and network devices.

Skills

Computer Hardware Troubleshooting

Computer Networking

Customer Service

Education

High School Diploma or Equivalent

Job description

Data Center IT Operations Technician, Data Center Operations

Job ID: 2896245 | Amazon Corporate Services Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Are you excited about server and networking technology and want to work in the largest data centers in the world? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most customer-centric company.

You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.

Key job responsibilities
- Install and configure racks of hosts in line with internal SLAs
- Diagnose and repair issues for server, storage and network devices, including the physical replacement of parts.
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
- Shift work (4 days on and 4 days off including night shifts on a rotational basis).
- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites.

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- 1+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma

PREFERRED QUALIFICATIONS

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.