Engineering Operations Technician (EOT), DCEO

Amazon; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Engineering Operations Technician to support critical facility operations in Cloud services data centers. This role involves managing electrical and mechanical systems, ensuring the highest availability for services. You will collaborate with Colocation providers and internal teams, participate in emergency response drills, and maintain safety standards. Join a diverse team that values innovation and offers opportunities for career growth while promoting work-life balance. If you have a passion for technology and a commitment to excellence, this is the perfect opportunity for you.

Qualifications

• 1+ years of electrical or mechanical experience required.
• Basic knowledge of electrical or mechanical systems is essential.

Responsibilities

• Coordinate with Colocation providers for daily operations and maintenance.
• Act as first responder for critical E&M equipment and alarms.
• Maintain safety and security standards in AWS areas.

Skills

Electrical Systems Knowledge

Mechanical Systems Knowledge

Bilingual Communication (English and Chinese)

Education

Bachelor's Degree

Tools

HVAC Systems

Building Monitoring Systems

UPS Systems

Job description

Engineering Operations Technician (EOT), DCEO

The Engineering Operations Technician (EOT) Team plays a vital role in Amazon Web Services (AWS) Infrastructure Operations organization, supporting the rapid growth of our business and customers 24/7 in Cloud services data centers. As part of the Data Center Engineering Operations (DCEO) organization, this position reports to the DCEO Manager.

We are looking for a highly self-motivated and self-managed individual interested in learning about and managing AWS operations within critical facilities owned and operated by Colocation Providers. The Colocation provider is a third-party data center facility partner who provides the physical infrastructure, space, power, and cooling systems for AWS servers. Candidate with less experience will be trained to manage critical facility operations within colocation provider environments.

The EOT is responsible for coordinating with the Colocation Provider in operating and maintaining their critical electrical and mechanical (E&M) equipment to ensure highest availability for our Cloud services. The E&M equipment includes, but is not limited to, stand-by diesel generators, HV/LV switchgear, UPS’s, Batteries, PDU’s, chillers, cooling towers, pumps, motors, CRAHs, PLC Controls Building Monitoring Systems and fire suppression systems. Additionally, the EOT serves as a front-line technical support responders for E&M facilities across multiple sites, and manage rack power-up and rack-down events for their own data center.


Key job responsibilities
• Maintain 24/7 operations coverage with flexible scheduling, including predefined12-hour rotating shifts and on-call responsibilities.
• Coordinate with Colocation providers, contractors and internal teams for daily operations and routine maintenance monitoring of critical E&M facilities.
• Participate in emergency drills and support emergency facility event response according to established protocols.
• Act as first responder for all critical E&M equipment and rack down event alarm response, ensuring timely escalation for equipment/facilities-related issues within established protocols and service level agreements (SLAs).
• Facilitate equipment rack power up installations with Colocation providers by conducting assessments for rack space, power, and cooling requirements in data centers.
• Regularly maintain critical facility safety and security standards in AWS areas.
• Execute small-to-medium impacting projects from inception stage to completion stage to enhance data center operations.
• Utilize of AWS administrative tools for maintenance change management, incident management ticketing follow up, and asset management.


About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- Bachelor's degree
- 1+ years of electrical or mechanical experience
- Basic knowledge of either electrical or mechanical systems.
- Intermediate level of bilingual verbal and written communication skills (English and Chinese).

PREFERRED QUALIFICATIONS

- 1+ years of data center engineering experience
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Knowledge of key electrical competencies and theory

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.