Data Analyst and IT Support

DoctorPA Secure LTD; Maidstone; In loco; GBP 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

DoctorPA Secure LTD seeks a Data Performance Analyst to provide data analysis, performance monitoring, and reporting support for operations at Manston STHF. The role involves collecting, interpreting, and presenting data to inform decision-making and drive operational efficiency.

You will work with the Senior Management Team to ensure data-driven insights underpin planning and service delivery, maintain data integrity under GDPR rules, and support audits, system rollouts, and day-to-day IT

Competenze

• Collect, validate, and analyse operational and performance data.
• Produce reports, dashboards, and visualisations to support decisions.
• Track KPIs against targets (including Home Office, efficiency, and quality standards).
• Ensure data integrity and GDPR compliance.
• Support audits, inspections, and performance reviews.
• Translate insights for technical and non-technical stakeholders.
• Provide first-line IT support and help teams resolve issues.
• Assist with new system rollouts and IT asset registers.

Mansioni

• Collect, validate, and analyse operational and performance data to spot risks and opportunities.
• Produce accurate reports and dashboards to support management decisions.
• Track KPIs against organisational targets and flag deviations.
• Ensure data integrity and GDPR compliance in all data handling.
• Support audits, inspections, and performance reviews with documentation.
• Act as main contact for performance data queries across stakeholders.

Conoscenze

Data analysis

Performance monitoring

Reporting

Stakeholder communication

Data quality

Descrizione del lavoro

The Data Performance Analyst will provide data analysis, performance monitoring, and reporting support for operations at Manston STHF. The role involves collecting, interpreting, and presenting data to inform decision-making, drive operational efficiency, and support the organisations continuous improvement agenda. The post-holder will work closely with the Senior Management Team and operational staff to ensure data-driven insights underpin operational planning and service delivery.,

• Collect, validate, and analyse operational and performance data to spot risks, trends, and improvement opportunities
• Produce accurate reports, dashboards, and visualisations to support management decision-making
• Track KPIs against organisational targets (including Home Office, efficiency, and quality standards), flagging deviations and recommending corrective action
• Ensure data integrity and compliance with GDPR, Caldicott principles, and internal governance policy
• Support audits, inspections, and performance reviews with accurate documentation
• Act as the main point of contact for performance data queries, translating insights for technical and non-technical stakeholders
• Provide first-line IT support system training, troubleshooting, and escalation and maintain IT asset registers and security incident reporting
• Support new system rollouts and help teams resolve day-to-day technical issues affecting service delivery

DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE