Data Administrator

Phoenix Futures; Norwich; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Salary £26,298

Salary increments subject to appraisal

Dependents leave

Sick pay

Season ticket loan

Pension scheme

Life assurance

Discounts platform

Cycle scheme

Career development

Employee Assistance Programme

Job summary

Phoenix Futures is seeking an organised and proactive Data Administrator to join the HMP Norwich Service. You will create and maintain databases, documents, and correspondence, and provide administrative support to staff. A key part of the role is using NDTMS and prison systems to support client care and data analysis.

We value initiative and strong communication. The role offers progression opportunities, a comprehensive benefits package, and a supportive, inclusive working environment.

Qualifications

• Experience handling databases and document management
• Strong organisational skills and initiative
• Clear written and verbal communication

Responsibilities

• Maintain data infrastructure within the service
• Provide administrative and secretarial support to staff at HMP Norwich
• Use NDTMS to submit service data and access prison information for client care
• Assist with data collection and analysis and maintain digital filing and case management systems

Skills

Administrative tasks

Data entry

Minutes taking

Effective communication

Tools

NDTMS

Case management systems

Job description

Phoenix Futures has an exciting opportunity for an organised, proactive and experienced administrator to join our HMP Norwich Service as Administrator.

Role

Key tasks include using systems to create and maintain databases, documents and correspondence, attending and taking minutes at meetings, and maintaining digital filing and case management systems. The successful applicant will use NDTMS to submit service data, and prison systems to access relevant prison information for client care. As Data Administrator you will be responsible for managing and maintaining the data infrastructure within the service. You will provide administrative and secretarial support to the staff team at HMP Norwich including data collection and analysis.

Successful applicants will be able to demonstrate great organisational skills and initiative, with clear and effective communication both verbally and written.

We are keen to hear from anyone with transferable skills who is motivated and passionate about recovery.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

What’s in it for you

• 25 days’ annual leave (increasing each year to a maximum of 30 days)
• A salary of £26,298
• Opportunity to access potential yearly salary increments subject to appraisal
• Dependents leave
• Occupational sick pay
• Season ticket loan, pension scheme, life assurance, discounts platform, and cycle scheme
• Continuous training and career development
• Access to a 24/7 Employee Assistance programme including telephone and online access

Interview Process

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short face to face interview and be provided all details about the assessment process. There will also be an brief aptitude test, in the form of a short systems task. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.