Administrator

Phoenix Futures; Glasgow; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Season ticket loan

Pension scheme

Life assurance

Wellbeing talks and activities

Learning via PXL LMS

Employee Assistance programme

Job summary

Phoenix Futures Scotland’s Residential Service in Glasgow is seeking an Administrator to support the day-to-day running of the service. You will work on finance transactions, data management, and customer relations to ensure smooth operations and positive client experiences.

The role requires strong admin skills, clear communication, and a commitment to the charity’s values. This is a rewarding opportunity in a supportive, mission-driven environment.

Qualifications

• Experience in admin or related field.
• Excellent written and verbal communication.
• Ability to manage data and finance transactions.
• Commitment to customer service and quality standards.

Responsibilities

• Provide administrative support for finance transactions and data management.
• Maintain strong customer relations and service user engagement.
• Oversee referrals and admissions processes.
• Provide secretarial support to managers and staff.

Skills

Communication skills

Customer relations

Admin experience

Data management

Finance transactions

Willingness to learn

Team values

Volunteer sector knowledge

Job description

We have an exciting and rewarding opportunity to join the Phoenix Futures Scottish Residential Service based in Glasgow in the role of Administrator.

As a specialist addiction recovery charity, we have developed considerable expertise in the provision of residential and housing services to support our clients at all stages of their recovery. As the Administrator, you will be a key member of staff, particularly in relation to finance transactions, customer relations and data management, as well as supporting the management set up in the day-to-day running of the service.

About You

Are you ready to make a profound impact on people's lives? We're seeking an extraordinary person to support the success of our well established residential rehab service. Your experience should include:

• Set high work standards for self and demonstrates drive to meet targets


• Have an interesting working in working in the Voluntary Sector


• Commitment to on-going learning and development


• Relevant experience of work in admin or other comparable field


• Excellent written and verbal communication skills as well as being able to demonstrate good admin skills


• Desire and willingness to address the needs of internal and external customers and service users, seeking continually to improve quality & standards of excellence


• Actively demonstrate the values and beliefs of the organisation

Your Rewards

• Benefits including season ticket loan, pension scheme and life assurance


• You will be paid £26,298 annually


• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities


• Continuous training and career development via PXL our dedicated learning management system


• Access to a 24/7 Employee Assistance programme including telephone and online access

The Role

To provide administrative support within a specified residential service, particularly in relation to finance transactions, customer relations and data management. In addition, to cover the administration, oversee the referral and admissions processes and to provide secretarial and other support to the managers and other members of the total staff team.

The Service

Phoenix Futures’ Scottish Residential Service offers a drug and alcohol free environment with structured support for people 18 years of age or over who are looking to address their problematic drug and/or alcohol use and improve their mental health. We have been successfully supporting people to achieve long term recovery for more than 30 years in Scotland and for over 50 years across the wider UK. We offer programmes of both 3 and 6 months in length based on the need of the individual. The spacious service provides for 31 residents who are supported through the evidence-based Therapeutic Community model. The service is based in a modern, newly refurbished centre, with excellent links to the city centre and a wide range of off-site activities available through our network of partnerships.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.