Administrator

Scvo; Glasgow; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Season ticket loan

Pension scheme

Life assurance

Employee Assistance programme

Job summary

Phoenix Futures in Glasgow is seeking an Administrator to support finance transactions, customer relations and data management within a residential service. You will also assist with referrals, admissions processes and provide secretarial support to managers and staff.

The role is on-site, with benefits including pension, life assurance, and wellbeing initiatives. A commitment to high standards and customer service is essential.

Qualifications

• Relevant experience in admin or similar field.
• Experience handling finance transactions.
• Excellent written and verbal communication skills.
• Commitment to ongoing learning and development.
• Experience in customer-facing administration and data management.

Responsibilities

• Provide administrative support within a residential service, with focus on finance transactions and data management.
• Cover administration, oversee referral and admissions processes, and support managers and staff.

Skills

Admin experience

Finance transactions

Data management

Customer relations

Verbal and written communication

Tools

Microsoft Office

Job description

## Administrator* Phoenix Futures* Full time* £26,298* On site: Glasgow* Closing 2nd November 2026* Advertised from 19th October 2026* Permanent* Vacancy Reference Number 4437#### RoleAs a specialist addiction recovery charity, we have developed considerable expertise in the provision of residentialand housing services to support our clients at all stages of their recovery. As the Administrator, you will be akey member of staff, particularly in relation to finance transactions, customer relations and data management,as well as supporting the management set up in the day-to-day running of the service.**About You**Are you ready to make a profound impact on people's lives? We're seeking an extraordinary person to supportthe success of our well established residential rehab service. Your experience should include:* Set high work standards for self and demonstrates drive to meet targets* Have an interesting working in working in the Voluntary Sector* Commitment to on-going learning and development* Relevant experience of work in admin or other comparable field* Excellent written and verbal communication skills as well as being able to demonstrate good admin skills* Desire and willingness to address the needs of internal and external customers and service users, seeking continually to improve quality & standards of excellence* Actively demonstrate the values and beliefs of the organisation**Your Rewards*** Benefits including season ticket loan, pension scheme and life assurance* You will be paid £26,298 annually* Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities* Continuous training and career development via PXL our dedicated learning management system* Access to a 24/7 Employee Assistance programme including telephone and online access**The Role**To provide administrative support within a specified residential service, particularly in relation to financetransactions, customer relations and data management. In addition, to cover the administration, oversee thereferral and admissions processes and to provide secretarial and other support to the managers and other membersof the total staff team.**The Service**Phoenix Futures’ Scottish Residential Service offers a drug and alcohol free environment with structured support forpeople 18 years of age or over who are looking to address their problematic drug and/or alcohol use and improvetheir mental health. We have been successfully supporting people to achieve long term recovery for more than 30years in Scotland and for over 50 years across the wider UK. We offer programmes of both 3 and 6 months inlength based on the need of the individual. The spacious service provides for 31 residents who are supportedthrough the evidence-based Therapeutic Community model. The service is based in a modern, newly refurbishedcentre, with excellent links to the city centre and a wide range of off-site activities available through ournetwork of partnerships.**About Phoenix Futures**Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcoholtreatment.Our values are what define us and ensure we work to the highest standards. We believe in being the best, we arepassionate about recovery, we value our history and use it to inform our future.We work with local authorities, other charities and service providers across the country to deliver innovativeprogrammes and projects that change lives for the better, setting people on the path to health and emotionalwellbeing.We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread thatruns through everything we do. People need psychological interventions, social support, meaningful use of time,sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families andcommunities to#### Application notesVisit ourwebsite to find out more and applyClosing Date: 02/11/2026