Danish Speaking Inbound Sales & Customer Advisor

South West Recruitment; London; Hybrid; GBP 26,000 - 37,000; Full time

Job summary

A leading company in London is seeking a permanent Inbound Sales & Customer Service Assistant who can speak both Danish and English. The role involves responding to customer inquiries through various channels and ensuring excellent service delivery. Candidates should possess strong communication skills, a customer-centric attitude, and enjoy working in a fun, sociable environment.

Benefits

50% discount with More bus for monthly and quarterly tickets

Pension Scheme with Standard Life

Eye test vouchers and discounts

Discounted corporate gym membership with Anytime Fitness

Involvement with local charities and fundraising days

Campaign specific benefits including discounts, incentives and prizes

Recommend a friend scheme paid reward of 1000

Recognition and reward schemes with Love to Shop Voucher rewards

Qualifications

• Natural ability to communicate and empathise.
• Confident and professional manner.
• Desire to help customers with their challenges.

Responsibilities

• Respond to English and Danish emails and answer calls.
• Translate replies between English and Danish.
• Deliver customer service excellence over various communication channels.

Skills

Sales Experience

Customer Service

Communication skills

Job description

Job Description

We are recruiting for a permanent Inbound Sales & Customer Service Assistant to speak both Danish and English.

**These positions are Hybrid for London and surrounding areas**

Main Purpose of role:

• Responding to English and Danish emails answering English and Danish calls
• Dealing with customer quires on our system and translating replies from English to Danish and Danish to English.
• To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Danish.
• You will be communicating directly with customers on the phone by email social media and live web chat.
• You will handle communications from customers enquiries
• Updating customer details (address payment methods)

The Multilingual Consultant will report into the Danish Team Leader.

You should have:

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary: 26700 per annum benefits

Commission: Uncapped commission structure rewarded for sales results paid out monthly. On target earnings of 5000 per annum

Progression: Agents can progress to positions such as Support Agent Helpdesk Agent Senior
Agent Trainer Quality Support Executive and Team Manager.

Hours: 37.50 per weekBetween the hours of 8am 8pm Monday Friday 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

• IIP Accredited Employer
• great working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts incentives and prizes
• Recommend a friend scheme paid reward of 1000
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To be considered for this excellent opportunity please apply with your C.V and we will be in touch in due course.

Required Experience:

Unclear Seniority

Key Skills
Sales Experience,Presentation Skills,SAAS,Customer Service,Google Docs,Organizational skills,Growing Experience,Communication skills,Retail Sales,Enterprise Sales,Medicare,Lead Generation
Employment Type : Full-Time
Experience: years
Vacancy: 1