Dairy Tech & Customer Experience Specialist

Lactalis Ltd.; Redhill; On-site; GBP 30,000 - 45,000; Full time

Job summary

Lactalis Ltd. is looking for a Technical Account Manager based in Redhill, England. This role is central to managing day-to-day technical relationships with customers while maintaining food safety and quality standards. You will oversee product specifications, attend customer meetings, and resolve technical queries and complaints proactively.

The ideal candidate has extensive knowledge of food safety regulations, excellent customer service skills, and the ability to work independently. Fluency in French or Italian is a plus.

Qualifications

• Demonstrated experience in Food Safety standards.
• Proven track record with UK retailers and food services.
• Strong analytical and organizational skills.
• Ability to communicate effectively at all levels.

Responsibilities

• Manage customer technical queries and complaints.
• Maintain relationships with customers and internal teams.
• Ensure product specifications are met.
• Support product launches and audits.

Skills

Food Safety knowledge (HACCP)

Customer service

Analytical skills

Planning and organizing

Communication skills

Fluency in French or Italian

Job description

Lactalis Ltd. is looking for a Technical Account Manager based in Redhill, England. This role is central to managing day-to-day technical relationships with customers while maintaining food safety and quality standards. You will oversee product specifications, attend customer meetings, and resolve technical queries and complaints proactively.

The ideal candidate has extensive knowledge of food safety regulations, excellent customer service skills, and the ability to work independently. Fluency in French or Italian is a plus.