D365 SCM Support Consultant: 2nd/3rd Line Expert

HSO; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

HSO is looking for a Managed Service Support Consultant in Manchester to provide 2nd and 3rd line application support for Dynamics 365. The role involves ensuring support tickets are resolved within SLAs, anticipating customer needs, and delivering excellent service.

The ideal candidate will have experience with Dynamics 365, strong troubleshooting skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Qualifications

• Experience supporting Dynamics 365 Finance & Supply Chain Management or Manufacturing modules.
• Logical mindset and ability to troubleshoot complex issues.
• Ability to translate technical details into customer-friendly language.

Responsibilities

• Provide prompt and professional 2nd and 3rd line application support.
• Log incident calls using the HSO call logging system.
• Ensure all support calls are effectively managed.

Skills

Experience supporting Dynamics 365 Finance

Troubleshooting complex issues

Strong communication skills

Excellent time-management

Ability to translate technical details

Job description

HSO is looking for a Managed Service Support Consultant in Manchester to provide 2nd and 3rd line application support for Dynamics 365. The role involves ensuring support tickets are resolved within SLAs, anticipating customer needs, and delivering excellent service.

The ideal candidate will have experience with Dynamics 365, strong troubleshooting skills, and the ability to communicate effectively with both technical and non-technical stakeholders.