D365 Project Manager

ZipRecruiter; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced Project Manager to oversee the implementation of Microsoft Dynamics 365. This role involves managing the full project lifecycle, ensuring smooth transitions from legacy systems, and driving user adoption within the organization. Ideal candidates will have a robust background in project management and Dynamics 365 implementations, ensuring operational efficiency and enhancing user experiences across the board.

Qualifications

• Proven track record delivering Dynamics 365 CE/CRM or Finance & Operations implementations.
• Strong understanding of the D365 platform and integration challenges.
• Experience managing transitions from legacy to Microsoft cloud solutions.

Responsibilities

• Lead the full project lifecycle of the D365 implementation.
• Manage transition with minimal disruption to operations.
• Coordinate efforts across teams and liaise with stakeholders.

Skills

Stakeholder management

Communication skills

Project management

Dynamics 365 expertise

Agile methodology

Waterfall methodology

Education

Microsoft certifications in Dynamics 365

PMP, PRINCE2, AgilePM

Tools

MS Project

Azure DevOps

Jira

Job description

Job Description

3 Days On-site (Non-negotiable) | Inside IR35 | Contract

We are seeking an experienced Project Manager to lead the end-to-end implementation of Microsoft Dynamics 365, overseeing the transition from a legacy platform to a modern, scalable CRM/ERP solution. This role is critical in enabling operational efficiency and enhancing user experience across the organisation.

Key Responsibilities:

• Lead the full project lifecycle of the D365 implementation, from initial planning through to delivery and post-go-live support.
• Manage the transition from legacy systems to Microsoft Dynamics 365 with minimal disruption to business operations.
• Define project scope, objectives, deliverables, and success metrics in collaboration with key stakeholders.
• Develop and maintain project plans, RAID logs, risk registers, and status reports.
• Coordinate efforts across internal teams, external suppliers, and implementation partners.
• Oversee timelines, budgets, resource allocation, and change requests to ensure delivery within scope and schedule.
• Facilitate requirements-gathering workshops, ensuring alignment between business needs and D365 capabilities.
• Collaborate closely with functional leads, developers, business analysts, and testers to ensure cohesive delivery.
• Drive change management, training, and communication strategies to support successful user adoption.
• Provide regular updates to senior leadership and steering committees on progress, risks, and issues.

Skills and Experience Required:

• Proven track record delivering Dynamics 365 CE/CRM or Finance & Operations implementations.
• Strong understanding of the D365 platform and common integration and data migration challenges.
• Experience managing transitions from legacy systems to Microsoft cloud solutions.
• Excellent stakeholder management and communication skills across technical and non-technical audiences.
• Experience working in Agile, Waterfall, or hybrid delivery environments.
• Proficiency with project tools such as MS Project, Azure DevOps, or Jira.
• Comfortable managing third-party vendors and delivery partners.

Desirable:

• Microsoft certifications in Dynamics 365 or project management (e.g. PMP, PRINCE2, AgilePM).
• Experience working within regulated or complex environments (e.g. non-profit, public sector, housing).
• Familiarity with Power Platform and Azure integrations.