Supply Chain Functional Consultant (OTC) - D365

WD-40 Company (UK); Milton Keynes; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Profit incentive rewards

Paid holidays and additional week off

Short-day Fridays

Job summary

A leading company in supply chain solutions is seeking a Supply Chain Functional Consultant to support the D365 Order to Cash implementation. You will co-lead fit-gap workshops, design ERP processes, and develop training materials. The role requires expertise in Microsoft Dynamics 365 and offers a hybrid work environment based in Milton Keynes, UK. Join a collaborative team that values your contributions and offers extensive benefits, including flexible time-off arrangements.

Qualifications

• Experience in business process mapping and design.
• Hands-on functional/operational experience with Microsoft Dynamics 365 Order-to-Cash.
• Working experience supporting or championing process changes improvement.

Responsibilities

• Serve as subject matter expert for the Order-to-Cash function.
• Collaborate with the Implementation Specialist.
• Develop training materials and lead sessions for key processes.
• Assist the Application Support Team with complex issues.

Skills

Experience in business process mapping and design

Hands-on functional experience with Microsoft Dynamics 365 OTC

Experience with ERP implementation

Working experience supporting process changes

Job description

Supply Chain Functional Consultant (OTC) - D365

• Category: I.T.
• Country: United Kingdom
• Location: Milton Keynes, UK - Hybrid

Overview

We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for Europe and some Asia countries. In this pivotal role, you'll co-lead fit-gap analysis workshops with an Implementation Specialist, translate business needs into smart ERP documentation and solutions, and lead process standardization and optimization across the organization.

If you thrive on collaboration, have deep process expertise, and are ready to shape best practices as a member of our global D365 Implemenation team, this is your opportunity to make a lasting impact.

This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week).

This role requires UK work authorization. Visa sponsorship is not available.

What You’ll Be Doing

Process Development

• Serve as subject matter expert for the Order-to-Cash function to design and implement ERP processes in D365
• Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations
• Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices
• Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture
• Support configuration and development reviews to confirm alignment with approved "To-Be" processes
• Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team
• Assist the Application Support Team with complex issues during implementation and post-go-live
• Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist

Testing

• Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities

Training

• Develop training materials and lead sessions for key processes
• Promote change management and user adoption for D365 rollout

Monitoring

• Maintain process governance, including SOPs and change requests
• Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement

What You’ll Bring To The Role

• Experience in business process mapping and design
• Hands-on functional/operational experience with Microsoft Dynamics 365 Order-to-Cash (OTC) with area such as Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc.
• Experience with ERP implementation as a business analyst or subject matter expert, ideal but not required
• Working experience supporting or championing process changes improvement

Total Rewards

Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends!

Why You Should Apply

• A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging.
• A learning-based culture where 78% of our team believe they can achieve their career objectives.
• Over 94% employee engagement as of the January 2025 global employee survey results.
• 99% of our people report that they “love to tell people that they work for WD-40 Company!