D365 Customer Engagement Functional Consultant

TN United Kingdom; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Junior D365 Customer Engagement Functional Consultant to join their dynamic team in Manchester. This role offers a unique opportunity to work closely with clients and experienced consultants, focusing on designing and implementing innovative D365 CE solutions. You'll gain hands-on experience in a supportive environment that emphasizes personal development, training, and mentoring. With a strong commitment to your growth, this position provides a pathway to enhance your technical and consulting skills while collaborating with a global leader in technology.

Benefits

Extensive training and paid certifications

Dedicated career advisor

Access to global technical resources

Supportive coworkers

Qualifications

• Some experience or strong academic background in Microsoft Dynamics 365 CE.
• Basic understanding of Dynamics 365 CE modules preferred.

Responsibilities

• Support senior consultants in understanding client business needs.
• Assist in designing and implementing D365 CE solutions.

Skills

Microsoft Dynamics 365 CE

Problem-solving skills

Communication skills

Stakeholder engagement

Data migration tools

Education

Degree in a relevant field

Tools

Power Platform (Power Apps, Power Automate, Power BI)

Job description

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D365 Customer Engagement Functional Consultant, Manchester

Client: Avanade

Location: Manchester, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 60252155d0ec

Job Views: 4

Posted: 02.05.2025

Job Description:

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create numerous opportunities for Microsoft, our clients, and for you. Avanade offers many paths for your career growth, leading to your unique success.

As a Junior D365 Customer Engagement (CE) Functional Consultant, you will work directly with clients and senior consultants to design, implement, and optimize D365 CE solutions. This role provides hands-on experience and the chance to develop your problem-solving skills, working with clients, project teams, and the wider internal CE community. It offers the opportunity to work with Microsoft’s #1 partner, with a focus on personal development, training, and mentoring in technology and consulting skills.

Key Responsibilities:

• Support senior consultants in engaging with clients to understand business needs and translate them into functional requirements.
• Assist in designing and implementing Microsoft Dynamics 365 CE solutions, including Sales, Customer Service, Marketing, and Field Service modules.
• Participate in workshops, requirement gathering sessions, and stakeholder discussions.
• Help configure and customize D365 CE applications under the guidance of experienced consultants.
• Collaborate with technical teams to ensure successful solution delivery.
• Conduct system testing, assist with user training, and support change management activities.
• Troubleshoot basic issues and provide post-implementation support.
• Stay updated with the latest Microsoft Dynamics 365 and Power Platform trends.

Qualifications and Skills:

• Some experience or strong academic background in Microsoft Dynamics 365 CE or CRM-related solutions.
• Basic understanding of Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service) is preferred.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Strong analytical and problem-solving skills.
• Willingness to learn and develop technical and consulting skills.
• Good communication and stakeholder engagement abilities.
• Knowledge of data migration, integration, or reporting tools is beneficial.
• Microsoft certifications (or willingness to obtain them) are advantageous.

This role requires a basic understanding of business processes, strong problem-solving abilities, and a willingness to learn how to configure and customize D365 CE applications.

Benefits of Working at Avanade:

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with extensive training and paid certifications (minimum 80 hours per year).
• Access to technical and skilled resources globally.
• Dedicated career advisor to support your growth.
• Engaged and helpful coworkers who genuinely care about your development.

Find out more about our benefits: Employee Benefits at Avanade | Avanade