D365 Customer Engagement Functional Consultant

TN United Kingdom; Godalming; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Junior D365 Customer Engagement Functional Consultant to join their dynamic team in Godalming. This role offers the opportunity to work closely with clients and senior consultants, focusing on the design and implementation of D365 CE solutions. You will gain hands-on experience while contributing to various projects, enhancing your consulting skills, and participating in personal development initiatives. Ideal candidates will have a foundational understanding of Microsoft Dynamics 365 and a strong desire to learn. Join a forward-thinking company that values innovation and professional growth.

Qualifications

• Some experience or strong academic background in Microsoft Dynamics 365 CE.
• Basic understanding of Dynamics 365 modules like Sales and Customer Service.

Responsibilities

• Support senior consultants in understanding client needs and translating them into requirements.
• Assist in designing and implementing D365 CE solutions.

Skills

Microsoft Dynamics 365 CE

CRM Solutions

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Degree in Computer Science or related field

Microsoft Certifications

Tools

Power Platform (Power Apps, Power Automate, Power BI)

Job description

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D365 Customer Engagement Functional Consultant, Godalming

Client: Avanade

Location:

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

22b4b92558f6

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create many opportunities for Microsoft, our clients, and for you. Avanade offers countless paths for you to pursue, leading to your unique version of success.

As a Junior D365 Customer Engagement (CE) Functional Consultant, you will work closely with clients and senior consultants to design, implement, and optimise D365 Customer Engagement solutions. This role provides hands-on experience working with clients, project teams, and the internal CE community, with a focus on personal development, training, and mentoring in technology and consulting skills.

Responsibilities include:

• Supporting senior consultants in understanding client needs and translating them into functional requirements.
• Assisting in designing and implementing D365 CE solutions, including Sales, Customer Service, Marketing, and Field Service modules.
• Participating in workshops, requirement gathering, and stakeholder discussions.
• Configuring and customizing D365 CE applications under guidance.
• Collaborating with technical teams to ensure successful delivery.
• Conducting system testing, assisting with user training, and supporting change management.
• Troubleshooting basic issues and providing post-implementation support.
• Staying updated with Microsoft Dynamics 365 and Power Platform trends.

Ideal candidate qualities:

• Some experience or strong academic background in Microsoft Dynamics 365 CE or CRM solutions.
• Basic understanding of Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Strong analytical and problem-solving skills.
• Willingness to learn and develop technical and consulting skills.
• Good communication and stakeholder engagement abilities.
• Knowledge of data migration, integration, or reporting tools is beneficial.
• Microsoft certifications (or willingness to obtain them) are advantageous.

This role requires a basic understanding of business processes, strong problem-solving abilities, and a willingness to learn how to configure and customize D365 CE applications.