D365 CRM Functional Consultant

3004 Avanade UK Limited Company; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

3004 Avanade UK Limited Company seeks a Dynamics 365 Customer Engagement (CE) Functional Consultant to design, develop, and implement CE solutions for clients. This role involves collaborating with stakeholders and cross-functional teams to deliver business value.

Key responsibilities include solution design, client engagement, and technical leadership, ensuring best practices are followed throughout. The ideal candidate will have strong knowledge of Dynamics 365 CE and excellent communication skills.

Qualifications

• Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules.
• Hands-on experience customizing Dynamics 365 CE, including entities and workflows.
• Excellent communication skills to explain technical concepts to non-technical stakeholders.

Responsibilities

• Design and configure Dynamics 365 CE modules to meet client requirements.
• Collaborate with stakeholders to translate business processes into functional solutions.
• Provide guidance to junior consultants on best practices.

Skills

Strong knowledge of Microsoft Dynamics 365 CE

Hands-on experience customizing Dynamics 365 CE

Excellent communication and presentation skills

Ability to work with business stakeholders

Strong understanding of CRM principles

Experience in writing functional specifications

Familiarity with Power Platform components

Appreciation of solution management and DevOps practices

Microsoft Certifications (e.g., MB-210, MB-230)

Job description

Avanade seeks a Dynamics 365 Customer Engagement (CE) Functional Consultant who will design, develop, and implement CE solutions for clients, collaborating closely with stakeholders and cross‑functional teams to deliver business value.

Responsibilities

• Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements and optimise workflows, data management, and reporting.
• Client Engagement: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions.
• Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
• Customisation & Integration: Customise Dynamics 365 CE for client‑specific processes, including entities, fields, workflows, and forms; work with technical teams to integrate CE with other business applications, such as ERP, marketing, and service platforms.
• Client Advisory & Best Practices: Act as the primary functional advisor, offering expertise on Dynamics 365 CE best practices, industry standards, and platform optimisation.
• Governance & Security: Implement data governance, security roles, and compliance policies across environments.
• Training & Enablement: Conduct workshops, training sessions, and knowledge transfers for client teams or internal staff.
• Continuous Improvement: Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
• Documentation & Reporting: Document functional specifications, configuration settings, and system changes; prepare regular project status reports and communicate progress to internal teams and clients.
• Collaboration with Cross‑functional Teams: Work closely with developers, system administrators, and project managers to ensure successful solution delivery; participate in project planning and progress meetings.

Skills & Experience

• Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.).
• Hands‑on experience customizing Dynamics 365 CE, including entity, form, view, workflow, and dashboard configuration.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non‑technical stakeholders.
• Ability to work directly with business stakeholders to deliver functional solutions and best practices.
• Strong understanding of CRM principles and customer engagement processes.
• Experience in writing functional specifications and process documentation.
• Familiarity with Power Platform components (Power Apps, Power Automate) to extend CE.
• Appreciation of solution management, ALM, and DevOps practices.
• Microsoft Certifications (e.g., MB-210, MB-230, PL-200).