D365 CRM Solution Architect

Avanade; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

Avanade is seeking a Customer Engagement Solution Architect to lead the design and implementation of Microsoft Dynamics 365 Customer Engagement and Power Platform solutions. This role involves close collaboration with clients to create scalable architectures and ensure alignment with business needs.

The ideal candidate will have proven experience as a Solution Architect with deep expertise in Dynamics 365 CE and Power Platform modules, alongside strong stakeholder management and leadership skills. This position offers a unique opportunity to innovate and deliver impactful solutions.

Qualifications

• Proven experience as a Solution Architect for Microsoft Dynamics 365 CE and Power Platform solutions.
• Deep expertise in D365 CE modules including Sales, Customer Service, Marketing, and Field Service.
• Ability to translate business requirements into scalable technical architectures.

Responsibilities

• Lead solution architecture design for D365 CE and Power Platform implementations.
• Work closely with clients and technical teams to define solution roadmaps.
• Oversee technical delivery, ensuring solutions are scalable and aligned with Microsoft's best practices.

Skills

Solution Architect experience

Dynamics 365 CE expertise

Power Platform knowledge

Enterprise architecture background

Azure integration skills

Stakeholder management

Problem-solving skills

Tools

Azure

Power Apps

Power Automate

Job description

Summary

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a Customer Engagement Solution Architect, you will be a trusted advisor to clients, leading the design and implementation of complex Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. You will work closely with stakeholders to define solution architecture, ensure alignment with business needs, and drive digital transformation strategies. This role provides the opportunity to work for Microsoft’s #1 partner, with a focus on innovation, leadership, and delivering high-impact solutions.

This role requires deep expertise in Microsoft Dynamics 365 CE, Power Platform, and solution architecture best practices to deliver scalable, secure, and high-performing solutions.

Key Responsibilities

• Lead solution architecture design for D365 CE and Power Platform implementations, ensuring alignment with business goals and technical best practices.
• Work closely with clients, business stakeholders, and technical teams to define solution roadmaps and architecture blueprints.
• Provide leadership and guidance on best practices for enterprise CRM solutions, integrations, security, and governance.
• Design complex integrations between D365 CE, Power Platform, and third-party applications using Azure Integration Services, Dataverse, and APIs.
• Oversee technical delivery, ensuring solutions are scalable, high-performing, and aligned with Microsoft best practices.
• Lead architecture governance and provide oversight on solution design, development, and deployment.
• Support pre-sales activities, including solution demonstrations, proposal writing, and client presentations.
• Mentor and coach technical teams, fostering a culture of innovation and excellence.
• Stay updated on Microsoft’s latest innovations and contribute to internal knowledge-sharing initiatives.

Qualifications

Skills and Experiences

• Proven experience as a Solution Architect for Microsoft Dynamics 365 CE and Power Platform solutions.
• Deep expertise in D365 CE modules (Sales, Customer Service, Marketing, Field Service) and Power Platform (Power Apps, Power Automate, Power Virtual Agents, Power BI).
• Strong background in enterprise architecture, integration patterns, and cloud technologies (Azure, Dataverse, API management).
• Experience with security, compliance, and governance best practices in Dynamics 365 and Power Platform.
• Ability to translate business requirements into scalable technical architectures.
• Excellent stakeholder management and leadership skills, with the ability to influence decision-making.
• Familiarity with DevOps, CI/CD, and ALM best practices for Power Platform solutions.
• Strong problem-solving skills and ability to lead technical discussions.
• Microsoft certifications are highly desirable.