MS Functional Consultant

Avanade; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Avanade in the United Kingdom seeks a Customer Engagement consultant to design, develop and implement Dynamics 365 CE solutions. You will work with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations.

This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development and leadership in solution delivery.

Qualifications

• Strong knowledge of Dynamics 365 CE modules (Sales, Service, Marketing, Field Service).
• Experience with customizing Dynamics 365 CE—entities, forms, views, workflows, dashboards.
• Ability to explain complex concepts to non-technical stakeholders.

Responsibilities

• Design, develop and implement Dynamics 365 CE solutions.
• Collaborate with clients and project teams to optimise customer experiences and operations.
• Provide guidance and mentoring to junior consultants on best practices.

Skills

CRM principles

Stakeholder management

Communication

Presentation skills

Dynamics 365 CE knowledge

Education

MB-210

MB-230

PL-200

Tools

Power Apps

Power Automate

CE dashboards

Job description

Summary

At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting‑edge technology, and leadership in solution delivery.

Key Responsibilities

• Solution Design & Configuration: Assist customers to further enhance their Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.). Ensure the system is set up to optimise workflows, data management, and reporting.
• Client Engagement: Collaborate with stakeholders to analyse incidents and translate them into functional solutions and fixes.
• Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.

Customisation & Integration

Customise Dynamics 365 CE to match client‑specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.

Client Advisory & Best Practices

Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimisation.

Continuous Improvement

Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.

Skills & Experience

• Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.).
• Hands‑on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non‑technical stakeholders.
• Ability to work directly with business stakeholders to provide functional solutions and best practices.
• Strong understanding of CRM principles and customer engagement processes.
• Excellent stakeholder management and communication skills.
• Familiarity with Power Platform components (e.g., Power Apps, Power Automate) in the context of extending CE.
• Microsoft Certifications (e.g. MB-210, MB-230, PL-200).

Additional Information

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade’s Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.