D365 Business Central Support

JR United Kingdom; United Kingdom; Remote; GBP 55,000 - 60,000; Full time

Job summary

An exciting opportunity awaits a support specialist in the Business Central domain to join a dynamic partner network. This role involves managing customer support incidents and ensuring high satisfaction levels. With a strong order book and numerous projects, the firm is looking to expand its support team. You will collaborate closely with consultants to ensure smooth client onboarding while driving issue resolution proactively. This innovative firm offers a supportive environment with generous annual leave and development opportunities, making it a fantastic place to grow your career.

Benefits

Birthday Leave

30 Days Annual Leave

8 Bank Holidays

3% Pension Contribution

IT Purchase Scheme

Access to Learning and Development Platform

Qualifications

• 3+ years experience in Business Central support.
• Hands-on experience with ticket management systems.

Responsibilities

• Manage support incidents to ensure customer satisfaction.
• Provide application/technical support to stakeholders.
• Maintain Service Level Agreements (SLAs) for incidents.

Skills

Business Central

Customer Support

Ticket Management Systems

Finance Management

Inventory Management

Job description

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Client:

Simpson Judge

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

MS Gold Partner

Senior Business Central Support

Salary up to 55-60k

Remote

This is a really exciting opportunity for a support specialist who focuses on Business Central to step up in the partner network & join a well-established support desk.

With a huge order book & plenty of projects to work on, they have exciting plans to bring on a number of Support specialists that fit the requirement.

The Vendor offers specialist verticals but are now considered generalists with recent businesses acquired.

Responsibilities:

• Ensure a high level of customer satisfaction by managing support incidents
• Investigate and provide application/technical support to both internal and external stakeholders.
• Act as an escalation point within the support team.
• Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded.
• Use the helpdesk management system to log tickets correctly and provide regular updates to stakeholders.
• Escalate incidents as needed while maintaining high levels of customer care.
• Identify and report trends in support incidents to the Service Delivery Manager to drive proactive issue resolution.
• Work closely with the Business Central Consultant Team to ensure a smooth client handover and successful onboarding, while developing knowledge of client-specific system modifications.

What you will need

• 3+ years previous experience in an internal or external facing Business Central helpdesk/support team.
• Previous hands-on experience with ticket management systems
• Previous experience of working as part of a team
• Finance/Inventory management knowledge
• Experience of BC/NAV
• Birthday leave
• 30 days annual leave plus 8 bank holidays
• Pension contribution of 3%
• IT Purchase Scheme
• Access to Learning and Development Platform