D365 Business Central Support

Simpson Judge; United Kingdom; Remote; GBP 55,000 - 60,000; Full time

Job summary

Join a dynamic and well-established support desk as a Senior Business Central Support Specialist. This exciting opportunity allows you to leverage your expertise in Business Central while ensuring high customer satisfaction. With a robust project pipeline and a supportive team environment, you will play a key role in managing support incidents and collaborating closely with consultants for seamless client onboarding. Enjoy a fulfilling career with generous annual leave, a pension contribution, and access to professional development resources. Step into a role where your skills can truly shine and make a difference!

Benefits

30 days annual leave plus 8 bank holidays

Birthday leave

Pension contribution of 3%

IT Purchase Scheme

Access to Learning and Development Platform

Qualifications

• 3+ years experience in Business Central helpdesk/support.
• Hands-on experience with ticket management systems.

Responsibilities

• Manage support incidents to ensure customer satisfaction.
• Provide application/technical support to stakeholders.
• Maintain SLAs and accurately record support incidents.

Skills

Business Central

Customer Support

Ticket Management Systems

Finance Management

Inventory Management

Team Collaboration

Job description

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Base pay range

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I help businesses find Dynamics NAV/Business Central talent in the United Kingdom.

MS Gold Partner

Senior Business Central Support

Salary up to 55-60k

Remote

This is a really exciting opportunity for a support specialist who focuses on Business Central to step up in the partner network & join a well-established support desk.

With a huge order book & plenty of projects to work on, they have exciting plans to bring on a number of Support specialists that fit the requirement.

The Vendor offers specialist verticals but are now considered generalist with recent businesses acquired.

Responsibilities:

• Ensure a high level of customer satisfaction by managing support incidents
• Investigate and provide application/technical support to both internal and external stakeholders.
• Act as an escalation point within the support team.
• Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded.
• Use the helpdesk management system to log tickets correctly and provide regular updates to stakeholders.
• Escalate incidents as needed while maintaining high levels of customer care.
• Identify and report trends in support incidents to the Service Delivery Manager to drive proactive issue resolution.
• Work closely with the Business Central Consultant Team to ensure a smooth client handover and successful onboarding, while developing knowledge of client-specific system modifications.

What you will need

• 3+ years previous experience in an internal or external facing Business Central helpdesk/support team.
• Previous hands-on experience with ticket management systems
• Previous experience of working as part of a team
• Finance/Inventory management knowledge
• Experience of BC/NAV
• Birthday leave
• 30 days annual leave plus 8 bank holidays
• Pension contribution of 3%
• IT Purchase Scheme
• Access to Learning and Development Platform

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting
• Technology, Information and Media

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