D-Day Museum Manager

Agincare; Easton; On-site; GBP 25,000 - 42,000; Full time

Job summary

Agincare is seeking a hands-on D-Day Museum Manager to lead the day-to-day operation, warmly welcome visitors and bring the stories behind the collection to life, especially at weekends.

You will recruit, support and supervise volunteers, coordinate events and exhibitions, drive income growth, and ensure health and safety, safeguarding, and careful care of the collections. A commercial mindset and leadership experience in visitor-focused settings are essential.

Qualifications

• Experience in museum or visitor attraction leadership preferred.
• Strong people management and customer service skills.
• Commercial mindset with ability to grow visitor numbers and income.

Responsibilities

• Lead the day-to-day operation of the museum
• Create a welcoming, engaging and memorable visitor experience
• Recruit, support and supervise volunteers and manage rotas
• Maintain excellent standards across the museum
• Help grow visitor numbers and income
• Support events, exhibitions and fundraising activities
• Ensure health & safety, safeguarding and operational procedures are followed
• Support the care and management of our collections

Job description

Package Description:

Could your next role combine leadership, commercial thinking and a genuine passion for military history? We're looking for a hands-on and engaging D-Day Museum Manager to lead the day-to-day running of the museum and help us create an outstanding experience for our visitors. This is a varied role. One day you might be welcoming visitors and bringing the stories behind the collection to life, the next you could be organising the volunteer rota, supporting an event or looking at new ways to attract more people to the museum. At the heart of the role is visitor experience. We want someone who will make sure every visitor receives a warm welcome, enjoys their time with us and leaves with a greater understanding of the people and events connected to D-Day and the Second World War. And importantly, we’re looking for someone with a commercial mindset. Someone who will think creatively about how we increase visitor numbers, develop events and activities and maximise opportunities to generate income.

Hours of Work

This role is offered on a zero-hours, pay-as-you-go basis, providing flexibility to meet the needs of the museum and its visitors. The museum is predominantly open at weekends, therefore occasional weekend working will form a regular part of the role. Working hours will vary depending on operational requirements, events, exhibitions and visitor demand. There may be periods where up to five days per week are available for those seeking additional hours, while applicants looking for fewer hours may also be considered.

What you'll be doing

• Leading the day-to-day operation of the museum
• Creating a welcoming, engaging and memorable visitor experience
• Recruiting, supporting and supervising our volunteers and managing rotas
• Maintaining excellent standards across the museum
• Helping to grow visitor numbers and income
• Supporting events, exhibitions and fundraising activities
• Ensuring health & safety, safeguarding and operational procedures are followed
• Supporting the care and management of our collections

Who are we looking for?

You don't necessarily need to have managed a museum before. We're much more interested in finding someone who can lead people, take ownership, engage with visitors and commercially drive the museum forward. You may have a background in the Armed Forces, perhaps as an NCO or veteran looking for an opportunity to combine your leadership experience with an interest in military history. Equally, you might come from tourism, heritage, visitor attractions, hospitality, retail or another customer-focused environment. An interest in D-Day, the Second World War or military history would be a real advantage, alongside strong people skills, commercial awareness and a practical, hands-on approach. Above all, we're looking for someone who will take real ownership of the museum, make visitors want to recommend it to others and help us share these important stories with an even wider audience.