Cycle Technician

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in the motoring services and electric mobility sector is seeking enthusiastic individuals with a passion for bikes and exceptional customer service skills. In this role, you will be responsible for delivering top-notch cycle service and repair, working on a variety of bikes from kids to electric models. You'll also have the opportunity to develop your skills through extensive training and support for your career growth. Join a rapidly growing company that values diversity and inclusion, and be part of a team dedicated to getting the nation safely back on the move.

Benefits

Holiday

Pension

Store discounts

Employee discounts on garage bills

Breakdown cover

Wellness support

Bike schemes

Life assurance

Uniforms

Financial planning apps

Qualifications

• Experience in servicing, building, and repairing cycles.
• Excellent customer service skills in a retail environment.

Responsibilities

• Deliver high standards of cycle service and repair.
• Help develop team members while maintaining quality standards.

Skills

Cycle servicing

Customer service

Sales targets achievement

Team development

Job description

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Your enthusiasm for bikes and your customer service skills are key to success in this role. You will deliver high standards of cycle service and repair, working on various types of cycles including kids, adult, premium, performance, and electric bikes. You will carry out most service and repair tasks and help develop team members, maintaining quality standards. A practical problem solver who works efficiently will help customers find and maintain their ideal bike.

Experience in retail or cycle services is preferred, but practical skills and excellent customer service are also valued. We invest heavily in training to support your career development, whether in retail or other areas of the Group.

To succeed, you'll need:

• Experience in servicing, building, and repairing cycles
• Experience in delivering great customer service in a retail or cycle environment
• Sharing expertise with others
• Working with and achieving sales targets
• Availability to work on a rota, including weekends

We offer a wide range of rewards and benefits, including holiday, pension, store discounts, employee discounts on garage bills, breakdown cover, shopping discounts, wellness support, bike schemes, life assurance, uniforms, share schemes, cycle to work, financial planning apps, and health benefits.

We are growing rapidly, focusing on motoring services and electric mobility. Join us and be part of our success in getting the nation safely back on the move.

We encourage you to apply even if you don't meet all criteria. At Halfords, we are committed to diversity and inclusion, welcoming applications from all backgrounds.