Cycle Technician

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in cycling products and services is seeking enthusiastic individuals to join their team. This role emphasizes delivering exceptional service and repair standards for a diverse range of cycles, including kids' and electric bikes. With a strong focus on customer satisfaction, you will play a key role in helping customers maintain their dream bikes while also developing your skills through extensive training. Join a rapidly growing company that values your career ambitions and offers a wide array of benefits, including discounts and wellness programs, to support your journey.

Benefits

25% Store Discount

Up to 50% Off Garage Bills

Discount on Breakdown Cover

Employee Wellness Program

Life Assurance

Uniform Provided

Sharesave Scheme

Cycle to Work Scheme

Wagestream Financial Planning App

Health Cash Plan

Qualifications

• Experience in service and repair across a range of cycles.
• Ability to deliver exceptional customer service in a retail environment.
• Experience in sharing expertise and mentoring others.

Responsibilities

• Deliver market-leading standards of cycle service and repair.
• Help develop team members and maintain high-quality standards.
• Work with various types of cycles, including electric and performance models.

Skills

Cycle Service and Repair

Customer Service

Team Development

Sales Target Achievement

Job description

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You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role - you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer.

Carrying out most of the service and repair work yourself, you'll also help develop other members of the team. We only work to the highest quality standards, just like you. A practical problem solver who works quickly and efficiently, you’ll help customers find and maintain their dream bike.

Ideally, you already have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

To be successful in this role you'll need:

• Experience of service, building and repair across a range of cycles
• Experience of delivering great customer service, ideally in a retail or cycle services environment
• Experience of sharing expertise with others
• Experience of working with - and achieving - sales targets
• Availability to work on a rota basis, including weekends

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.