Cycle Technician

TieTalent; Lanark; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading retailer in automotive and cycling products as a Cycle Technician. This permanent position in Lanark offers a unique opportunity to provide exceptional customer service and technical expertise. You'll be responsible for delivering top-notch cycle repairs and services while training team members to uphold high standards. With a focus on problem-solving and efficiency, you'll ensure every customer leaves satisfied. Enjoy a supportive work environment with opportunities for growth and a range of employee perks, including discounts and a performance-related bonus.

Benefits

Colleague discount of up to 25%

Performance related bonus

Life assurance

Uniform

Employee Assistance Programme

Trade Price Bike Scheme

Share Save and Cycle2Work schemes

Qualifications

• Experience in retail or cycle services environment.
• Proven ability to provide customer solutions.

Responsibilities

• Delivering high-quality cycle service and repair.
• Training team members and ensuring customer satisfaction.

Skills

Customer Service

Cycle Repair

Communication Skills

Sales Target Achievement

Problem Solving

Planning and Prioritising

Job description

This is a permanent position based in our Lanark store.

The core hours are 20 per week to cover 4 days across 7, including Saturday or Sunday.

A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We’re specialists at what we do – our teams give practical solutions, as well as advising on the very best products to meet our customers’ needs, fitting a range of products to our customers’ cars and bikes.

Our Cycle Technicians are technically skilled as well as being experienced at giving great customer service, ensuring we wow every Halfords customer. This role is critical in delivering market leading standards of cycle service and repair, working on kids, adult, premium, performance and electric cycles. Carrying out most of this work yourself, you will also oversee the training of other members of the team. This work is carried out in store to the highest quality standards, and your expertise at practical problem solving and working quickly and efficiently will ensure our customers never want to shop elsewhere! Ideally, you already have experience in a retail or cycle services environment, but if you can demonstrate expert practical skills and experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

We look after our colleagues as well as we look after our customers, so whether you have ambitions to progress on to a management role in our shops, or elsewhere across the Group of Halfords companies, we will help you to fulfil your potential.

To be successful in this role you will need:

• Experience of giving customers the right solution for their needs
• An interest in our range of products and services
• The ability to communicate with all types of customers and colleagues
• The ability to understand customer needs
• A proactive approach to helping customers
• Experience of service, building and repair across a range of cycles (we work on kids, adult, premium and electric bikes)
• Experience of delivering great customer service, ideally in a retail or cycle services environment
• Experience of sharing expertise with others
• Experience of planning and prioritising
• Experience of working towards and achieving sales targets
• Availability to work on a rota basis, including weekends

As well as holiday and contributory pension, you can expect to enjoy:

• Colleague discount of up to 25% across the Group
• Performance related bonus
• Life assurance
• Uniform
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

Join the UK and Ireland’s leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.