Cybersecurity Support Engineer — AI-Driven, Fast-Paced Impact

CamWebDir; Cambridge; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

23 days holiday

Birthday day off

Private medical insurance

Life insurance 4x salary

Pension scheme

Enhanced family leave

Employee Assistance Program

Cycle to work

Job summary

Darktrace in Cambridge is seeking a Technical Customer Support Engineer to join our fast-moving cybersecurity team. You will learn our products, assist customers via the portal, and translate technical issues into clear solutions.

No prior experience required; a strong mathematical or scientific background helps. You will work with developers to share insights, support deployments, and participate in on-call shifts to maintain 24/7 coverage.

Qualifications

• No prior experience required; genuine interest in technology and willingness to learn.
• Strong mathematical or scientific background is essential.
• Adaptable to a fast-paced cybersecurity environment with proactive mindset.

Responsibilities

• Respond to support requests via the Darktrace portal.
• Explain software features and help customers maximise platform value.
• Ensure customer deployments run smoothly and efficiently.
• Liaise between customers and the development team on issues.
• Support customer-facing teams with technical deployment details.
• Participate in on-call weekend shifts to provide 24/7 coverage.

Skills

Troubleshooting

Customer service

Communication

Analytical thinking

Networking basics

Education

STEM background required

Job description

Darktrace in Cambridge is seeking a Technical Customer Support Engineer to join our fast-moving cybersecurity team. You will learn our products, assist customers via the portal, and translate technical issues into clear solutions.

No prior experience required; a strong mathematical or scientific background helps. You will work with developers to share insights, support deployments, and participate in on-call shifts to maintain 24/7 coverage.