Cyber Security Manager

Webhosting; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Telefónica Tech UK&I hub seeks a Cyber Security Manager to act as the trusted operational partner for enterprise customers using managed cyber security services. You’ll own service governance, customer success and major incident coordination while driving continual improvement and ensuring exceptional service delivery.

This role covers SOC, SIEM, MDR, EDR/XDR, vulnerability management and threat intelligence services, with a focus on translating security data into actionable business insights

Responsibilities

• Act as the primary customer contact for managed cyber security services.
• Lead service reviews, governance meetings and operational forums with technical and executive stakeholders.
• Ensure services are delivered in line with contractual commitments, SLAs and customer expectations.
• Translate complex security data into meaningful business insights, recommendations and executive reports.
• Drive Customer Success Plans and Continuous Service Improvement initiatives.
• Monitor service performance across SOC, SIEM, MDR, EDR/XDR, vulnerability management and threat intelligence services.
• Coordinate the response to major security incidents, managing communications, escalations and stakeholder engagement.
• Identify security risks, trends and opportunities to improve customer security maturity.
• Partner with technical, commercial and solution teams to enhance service quality and customer outcomes.

Job description

Not specified Full-time Not specified Security

Job Description

Cyber Security Manager

Why This Role?

We’re looking for aCyber Security Managerto act as the trusted operational partner for enterprise customers using managed cyber security services. You’ll own service governance, customer success, continual improvement and major incident coordination, helping customers strengthen their security posture while ensuring exceptional service delivery.

This is a highly visible role that combines cyber security expertise, customer engagement and service leadership across SOC, SIEM, MDR, threat intelligence and incident response services.

What You’ll Be Doing

• Act as the primary customer contact for managed cyber security services.
• Lead service reviews, governance meetings and operational forums with technical and executive stakeholders.
• Ensure services are delivered in line with contractual commitments, SLAs and customer expectations.
• Translate complex security data into meaningful business insights, recommendations and executive reports.
• Drive Customer Success Plans and Continuous Service Improvement initiatives.
• Monitor service performance across SOC, SIEM, MDR, EDR/XDR, vulnerability management and threat intelligence services.
• Coordinate the response to major security incidents, managing communications, escalations and stakeholder engagement.
• Identify security risks, trends and opportunities to improve customer security maturity.
• Partner with technical, commercial and solution teams to enhance service quality and customer outcomes.
• Support service growth and retention by identifying opportunities to deliver additional value.

Why This Opportunity Stands Out

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

• HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio
• Fortinet:Elite VIP Program – one of only 2 in the UK
• AWS:Advanced Solution & Managed Service Provider Program