CX Strategy & Client Growth Lead

VML; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Training opportunities

Competitive pension

Medical insurance

Life assurance

Social events

Opportunities to buy and sell holidays

Family friendly policies

Discounts with hundreds of retailers

Job summary

VML, located in Greater London, is seeking a talented individual for a permanent position focused on client handling and CX project management. This role involves leading strategies, managing timelines, and ensuring delivery of client needs across diverse projects.

The ideal candidate will possess strong project management skills, be able to nurture client relationships, and have prior agency or consultancy experience. Benefits include a discretionary bonus, medical insurance, and career development opportunities.

Qualifications

• Strong project management skills and proven ability to manage client expectations.
• Experience building, growing, and managing a team.
• Ability to write clear and compelling proposals and presentations.

Responsibilities

• Define and execute customer experience strategies for clients.
• Manage resourcing, timelines, and budgets for CX projects.
• Lead mentoring and coaching for junior team members.

Skills

Client handling

Project management

Communication skills

Team leadership

Commercial awareness

Education

Experience in agency or consultancy

E-commerce experience

Job description

VML, located in Greater London, is seeking a talented individual for a permanent position focused on client handling and CX project management. This role involves leading strategies, managing timelines, and ensuring delivery of client needs across diverse projects.

The ideal candidate will possess strong project management skills, be able to nurture client relationships, and have prior agency or consultancy experience. Benefits include a discretionary bonus, medical insurance, and career development opportunities.