CX Orchestrator: Personalised Journeys (Hybrid)

TMP Worldwide UK; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days holiday

8 bank holidays

Health cash plan

Life assurance

Company pension

Employee Assistance Programme

TechScheme

Mortgage advice

Cycle to work

Job summary

TMP268, a Bristol-based creative strategic marketing agency, is seeking a Customer Experience Executive to shape personalised journeys for the Armed Forces Recruitment Service. You’ll work across our CX function to configure journeys, audiences and personalisation within the MarTech stack including Adobe Experience Platform, Adobe Journey Optimiser and Pega Customer Decision Hub.

You'll collaborate with Product, Data and Technical teams to test, QA and improve experiences across websites, email

Qualifications

• Experience supporting digital journeys, marketing campaigns or customer engagement activity.
• Good eye for detail and experience with testing, quality assurance and continuous improvement.
• Keen to learn and comfortable working with different platforms/tools.

Responsibilities

• Support the delivery of CX strategies across our MarTech ecosystem.
• Configure and maintain customer journeys, audiences, propositions and personalisation activities.
• Support the implementation and optimisation of customer journeys across digital channels and touchpoints.
• Configure audience segmentation, eligibility rules, triggers and journey logic.
• Support personalisation, experimentation and A/B testing activity.
• Carry out testing and quality assurance before customer journeys and experiences are released.
• Monitor journey and content performance, identifying issues, risks and opportunities for improvement.
• Support the management of digital content, propositions and experience assets.
• Maintain accurate documentation covering journey configurations, processes, governance and releases.
• Work collaboratively with Product, Data and Technical teams to support the implementation and continuous improvement of customer journeys.
• Develop a strong understanding of our MarTech ecosystem and the data available to support personalised customer experiences.

Skills

CRM awareness

CMS awareness

Marketing automation

Digital experience platforms

Job description

TMP268, a Bristol-based creative strategic marketing agency, is seeking a Customer Experience Executive to shape personalised journeys for the Armed Forces Recruitment Service. You’ll work across our CX function to configure journeys, audiences and personalisation within the MarTech stack including Adobe Experience Platform, Adobe Journey Optimiser and Pega Customer Decision Hub.

You'll collaborate with Product, Data and Technical teams to test, QA and improve experiences across websites, email