CX Analytics Specialist: Loyalty & Support

TikTok; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading social media platform in Greater London seeks an experienced professional to join the Governance & Experience team. This role involves analyzing data to improve buyer experiences, requiring over 5 years in analysis or program management within e-commerce. The ideal candidate will exhibit strong analytical skills and the ability to provide impactful insights. Joining this dynamic company means being part of a team committed to inspiring creativity and embracing diversity.

Qualifications

• 5+ years of experience in Analysis, Strategy, Product or Program Management in Customer experience.
• Solid work experience in an ecommerce marketplace business.
• Strong analytical and quantitative skills for decision making.

Responsibilities

• Analyse data and identify key areas for improvement.
• Collaborate with cross functional teams to gather requirements.
• Act as an SME for buyer support and trust recovery programs.

Skills

Data analysis

Problem solving

Communication skills

Interpersonal skills

Education

Bachelor's degree or Master's degree

Tools

SQL

Job description

A leading social media platform in Greater London seeks an experienced professional to join the Governance & Experience team. This role involves analyzing data to improve buyer experiences, requiring over 5 years in analysis or program management within e-commerce. The ideal candidate will exhibit strong analytical skills and the ability to provide impactful insights. Joining this dynamic company means being part of a team committed to inspiring creativity and embracing diversity.