Customs Clearance Day Clerk

GB Global; Dover; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Pension scheme

Annual salary review

Eye test allowance

Glasses vouchers

Interest-free loan

Free on-site parking

Referral bonus

Lifestyle programme

Supply Chain Academy

Enhanced holiday scheme

Apprenticeships

Private health care

Job summary

GB Global in Dover is seeking a Customs Clearance Day Clerk to join the Operations team. You will handle import/export declarations and related documents, ensuring timely and accurate processing to support clients and colleagues.

The role emphasizes attention to detail, strong communication, and teamwork with Customs Clerks and the wider operations group. A competitive salary and full benefits package accompany this position.

Qualifications

• Knowledge of customs clearance with 2+ years experience.
• Attention to detail to ensure accurate declarations.
• Time management to prioritise and meet deadlines.
• Clear and professional communication with clients and colleagues.
• Teamwork with Customs Clerks and operations staff.
• Ability to identify issues and escalate appropriately.
• Proficient IT literacy to support processing.
• Customer-focused approach delivering reliable service.
• Willingness to develop knowledge of customs procedures.

Responsibilities

• Complete import and export customs declarations accurately and within deadlines.
• Prepare and process customs documentation, supporting colleagues.
• Ensure customs clearance processing is timely and precise.
• Communicate professionally with clients and internal teams.
• Identify and report issues that affect clearance or service.
• Support wider operational and administrative duties as directed.

Skills

Customs clearance

Attention to detail

Time management

Communication

Teamwork

Problem solving

IT literacy

Customer focus

Learning & development

Tools

Excel

Job description

Customs Clearance Day Clerk

Department: Operations

Employment Type: Full Time

Location: Dover

Description

To support the efficient operation of the Customs department by completing accurate and timely import and export customs declarations and associated documentation. The role ensures customs clearance activities are completed within required deadlines, while providing professional support to colleagues and maintaining a high standard of service for clients.

Key Responsibilities

• Complete import and export customs declarations accurately and within required deadlines.
• Prepare and process customs documentation, supporting other Customs Clerks where required.
• Ensure customs clearance processing is completed in a timely and accurate manner.
• Communicate professionally and efficiently with clients and internal colleagues.
• Identify and report issues or discrepancies that could affect customs clearance or service delivery.
• Support wider operational and administrative duties within the office as directed by management.

Skills, Knowledge and Expertise Required

• Knowledge - At least 2 years customs clearance experience
• Attention to Detail – Ensures customs declarations and documentation are completed accurately.
• Time Management – Able to prioritise workload and meet customs clearance deadlines.
• Communication – Communicates clearly and professionally with clients and internal colleagues.
• Teamwork - Works effectively with Customs Clerks and the wider operational team.
• Problem Solving – Identifies issues or discrepancies and escalates them appropriately.
• IT Literacy – Confident using systems and Excel spreadsheets to support customs processing.
• Customer Focus – Maintains a professional service and works towards positive client feedback.
• Learning & Development – Willing to develop knowledge of customs procedures and principles.

Benefits

Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us!
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: we believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
• Private Health Care: We are committed to your wellbeing.