Customs Brokerage Supervisor (Bilingual Mandarin)

Comrise; West Drayton; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Annual bonus

Statutory pension

20 days leave

Career development

Global platform

Job summary

Comrise in West Drayton (near London Heathrow) is seeking a Full-Time Customs Manager to oversee UK import and export clearance, lead a customs team, and ensure compliant operations with HMRC.

The role requires 3+ years in UK customs, experience with CDS, strong knowledge of HS codes, Import VAT and duties, and fluent Mandarin and English. On-site position based near Heathrow with competitive salary and annual bonus.

Qualifications

• 3+ years of UK customs brokerage or international logistics operations.
• Proven team leadership in daily customs operations.
• Experience with air freight, freight forwarding, or cross-border logistics is preferred.
• Proficient in CDS and related declaration systems.
• Strong knowledge of HS Codes, Import VAT, and Customs Duties.

Responsibilities

• Oversee daily UK import and export customs clearance operations.
• Lead the customs team and allocate daily tasks to maximise productivity.
• Review entry documentation for HMRC compliance and accuracy.
• Manage inspections, holds, and clearance exceptions; liaise with clients, HMRC, and authorities.
• Resolve complex customs issues and optimise workflows and procedures.
• Maintain communication with clients, warehouse, transport teams and overseas agents.
• Monitor changes to UK customs policies and ensure ongoing compliance.

Skills

Team leadership

Communication

Attention to detail

Problem solving

Risk awareness

Tools

CDS (Customs Declaration Service)

HS Codes knowledge

Job description

Location:

West Drayton, UK (near London Heathrow Airport)

Employment Type:

Full-Time, Permanent

Industry:

Transportation, Logistics, Supply Chain and Storage

Key Responsibilities:

• Oversee daily UK import and export customs clearance operations to ensure efficient and compliant processes.
• Lead and manage the customs team, allocate daily tasks effectively, and elevate overall team productivity and service quality.
• Review customs entry documentation to ensure data accuracy and compliance with HMRC and relevant regulatory requirements.
• Manage customs inspections, holds, clearance exceptions, and resolve issues by communicating promptly with clients, HMRC, and related authorities.
• Guide the team in resolving complex customs issues and continuously optimize operational workflows and standard procedures.
• Maintain smooth communication and collaboration with clients, warehouse, transportation teams, and overseas agents to ensure seamless clearance.
• Monitor UK customs policies and regulatory changes to ensure ongoing company compliance.

Requirements:

Basic Requirements

• Chinese speaking/background with legal entitlement to work in the UK.
• Fluent in Mandarin and proficient in English as a working language (capable of communicating effectively with clients and HMRC) due to the nature of the role involving frequent communication with Mandarin-speaking clients or partners.
• On-site position based near London Heathrow Airport.

Work Experience

• 3+ years of experience in UK customs brokerage or international logistics customs operations.
• Clearance experience is required, but we are open to considering junior/mid-level candidates as long as they have foundational customs knowledge.
• Proven team management experience with a track record of leading a customs team in daily operations.
• Experience in air freight, freight forwarding, express courier, or cross-border logistics is preferred.
• Familiar with UK import/export clearance processes and HMRC regulations.
• Proficient in using CDS (Customs Declaration Service) and associated declaration systems.
• Solid understanding of HS Codes, Import VAT, Customs Duties, Rules of Origin, and compliance standards.
• Ability to independently handle customs inspections, clearance exceptions, and customer complaints.
• Strong risk identification ability and compliance awareness.

Core Competencies

• Strong sense of responsibility, detail-oriented, rigorous, and highly execution-focused.
• Excellent team management, communication, coordination, and customer service skills.
• Adaptable to a fast-paced logistics environment with strong stress management and problem-solving skills.

What We Offer:

• Competitive Compensation: Base Salary £40,000 – £50,000 per annum (commensurate with experience)
• Bonus: Annual Performance Bonus (Discretionary / Performance-based, non-guaranteed)
• Benefits: Statutory Pension scheme & 20 days paid annual leave + 8 UK bank holidays
• Growth: Strong career development opportunities and training
• Platform: A stable, growing international logistics platform with a professional team