Customs Brokerage Supervisor

DHL Global Forwarding; Street; On-site; USD 62,000 - 84,000; Full time

Job summary

An established industry player is seeking a Customs Brokerage Supervisor to lead a dynamic team in ensuring compliance with global standards. This role involves driving high performance through effective management of customs brokerage operations and enhancing customer experience. You will leverage your expertise in logistics to support business development initiatives and contribute to the growth of the company's market share. Join a forward-thinking organization that values innovation and teamwork, and make a significant impact in the logistics sector.

Benefits

401(k) Match

Stock Purchase Plan

Comprehensive Medical Plans

Vision Coverage

Dental Coverage

Paid Time Off

Qualifications

• 3-5 years of experience in Customs Brokerage or related field.
• Strong understanding of logistics and forwarding services.

Responsibilities

• Ensure team compliance with customer care standards and KPIs.
• Oversee day-to-day freight movement and manage workflows.

Skills

US Customs Brokerage

Domestic Forwarding

Air and Ocean Services

Communication Skills

Problem Solving

Interpersonal Skills

Licensed Customs Broker

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in International Trade

Job description

Description

Job Title: Customs Brokerage Supervisor

Job location:Port Huron, Michigan

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

We have an outstanding career opportunity for a Customs Brokerage Supervisor focusing on successful growth and development as well as day-to-day operational management.

In this exciting role you will be the subject matter expert (SME) for the Customs Brokerage product, ensure your team successfully complies with DHL's global customer care standards, and drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer's experience. You will partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed. Additionally, you will be support the business development of our US Customs Brokerage Product assisting our field sales and business development team to continue to grow DHL's market share and visibility.

You will support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL's market share.

Skills / Qualifications:

• Excellent understanding of US Customs Brokerage, Domestic forwarding, Air and Ocean services and the overall logistics industry
• 3-5 years of experience in related area of responsibility
• Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred
• Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units
• Licensed Customs Broker (preferred)

Pay Range $62,475 - $83,300 + (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.