Customer Touchpoint Insight Analyst

JR United Kingdom; Reading; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a leading IoT connectivity company as a Customer Touchpoint Insight Analyst. Your role will focus on transforming customer interactions through data insights. Collaborate with diverse teams, apply analytical skills, and enhance customer experiences. Enjoy a supportive work environment with comprehensive training and numerous benefits, including generous holiday allowances and healthcare options.

Benefits

25 days holiday plus up to 5 additional days

Birthday day off

Enhanced maternity/paternity leave

Group pension

Private medical

Gym discounts

Optical cover

Company sick pay

Cycle scheme

Onsite parking

Qualifications

• At least 2 years of relevant experience.
• Experience leading service departments.
• Ability to work with international teams.

Responsibilities

• Engage with stakeholders across cultures.
• Utilize computer literacy and learn new analytical software.
• Develop strategic direction for customer touchpoints.

Skills

Communication

Data Analysis

Problem-Solving

Organizational Skills

Job description

Social network you want to login/join with:

Customer Touchpoint Insight Analyst, reading

Client:

Wireless Logic Ltd

Location:

Reading, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

What we’re all about:

Wireless Logic is a multi award-winning, market-leading IoT connectivity business. Our mission is to make IoT management easy for any device, anywhere. We have over 14 million IoT subscriptions across 165 countries and partner with over 50 mobile networks, connecting to more than 750 networks worldwide, providing unmatched value in IoT connectivity.

Our Innovation: We are passionate about collaborating, innovating, and achieving customer satisfaction. We offer expertise, stellar support, and flexible, secure connectivity solutions across various sectors including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

Understanding IoT: The Internet of Things connects devices seamlessly, from ordering food to parking solutions. At Wireless Logic, we provide cutting-edge connectivity solutions to keep devices connected everywhere.

Join Our Team: We are seeking a Customer Touchpoint Insight Analyst to transform customer interactions using data insights. If you are ambitious and eager to build strong relationships, this is your opportunity.

Your Daily Responsibilities:

• Engage with stakeholders across cultures and diverse groups.
• Communicate effectively in English, both verbally and in writing.
• Work independently, stay organized, and meet deadlines.
• Utilize computer literacy and learn new analytical software.
• Approach change creatively and document processes clearly.
• Apply data analysis and statistical skills.
• Develop strategic direction for customer touchpoints.

Requirements:

• At least 2 years of relevant experience.
• Experience leading service departments.
• Ownership of customer experience metrics.
• Ability to work with international teams across countries and cultures.
• Experience with customer journey strategies and process management.

What Will Make You Shine:

• Attention to detail and accuracy.
• Proactive problem-solving skills.
• Strong communication skills.
• Flexibility and adaptability.
• Professionalism and confidentiality.
• Interest in process improvements.
• Self-motivated with high energy.
• Results-focused and organized.
• Willingness to work out of hours and travel if needed.

Why Join Wireless Logic?

• Be part of an innovative, entrepreneurial company.
• Receive comprehensive training and support.
• Enjoy a caring and respectful work environment.

Benefits in the UK:

• 25 days holiday plus up to 5 additional days.
• Birthday day off, enhanced maternity/paternity leave.
• Group pension, private medical, gym discounts, optical cover.
• Company sick pay, cycle scheme, onsite parking, online discounts, employee assistance.

Next Steps:

We review applications within five days. Shortlisted candidates will be contacted for interviews: initial tele, then face-to-face or virtual with leadership. We accommodate reasonable adjustments during the process.

Work Environment: We support hybrid working, combining office and remote work, and promote diversity, equity, and inclusion.

By applying, you consent to data processing in accordance with GDPR. Contact us for data rights or questions.