Customer Technology Strategist

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Technology Strategist to bridge the gap between customer needs and innovative solutions. In this pivotal role, you will provide strategic guidance, ensuring customers maximize their technology investments. Collaborating with cross-functional teams, you'll craft tailored solutions that drive success and scalability. If you are passionate about technology and customer success, this is a unique opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in a similar role with strong technical expertise.
• Strong understanding of cloud solutions and IT asset management.
• Ability to assess customer needs and provide actionable solutions.

Responsibilities

• Serve as the primary technology advisor, aligning customer needs with services.
• Work with product and engineering teams for seamless service integration.
• Guide customers through service deployment and training.

Skills

Enterprise Architecture

Cloud Computing

IT Infrastructure

Customer Success

Account Management

Communication Skills

Tools

Microsoft 365

Azure

AWS

Job description

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Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas. Although all businesses say it, we truly believe in work-life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens.

Why SoftwareOne?

Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas. Although all businesses say it, we truly believe in work-life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens.

The role

We are looking for a Customer Technology Strategist to join our team and play a critical role in delivering high-value solutions to our customers. This position is for someone with a strong technical background who can bridge the gap between customer needs and our services, ensuring that customers achieve their business objectives through optimal use of our solutions.

As a Customer Technology Strategist, you will focus on providing strategic guidance to our customers, helping them align their technology environments with our services to drive innovation, scalability, and business growth. You will work closely with both customers and internal teams to craft tailored solutions that maximise customer success, ensuring technical excellence in every aspect of our engagement.

Responsibilities:

1. Strategic Technology Guidance: Serve as the primary technology advisor, aligning customer needs with our services and offering tailored solutions.

2. Cross-functional Collaboration: Work with product, engineering, and support teams to ensure seamless integration of our services within customer environments.

3. Solution Optimisation: Identify opportunities for customers to optimise their IT environments and ensure maximum value from our services.

4. Customer Onboarding & Training: Guide customers through service deployment, ensuring they are equipped with the knowledge and skills to succeed.

5. Technology Roadmap Alignment: Help customers develop long-term technology strategies and align our services with their evolving needs.

6. Renewal & Expansion Strategy: Identify opportunities for expansion within existing accounts by recommending additional solutions or service features that align with customer objectives.

7. Performance Metrics: Define and monitor key performance indicators (KPIs) to assess the effectiveness of customer implementations and outcomes.

What we need to see from you

1. Proven experience in a similar role that combines strong technical expertise (such as in enterprise architecture, cloud computing, or IT infrastructure) with customer success, account management, or a related field.

2. Strong understanding of cloud solutions (e.g., Microsoft 365, Azure, AWS), software licensing, IT asset management and service-based solutions.

3. Ability to assess customer needs and provide actionable, technology-driven solutions.

4. Excellent communication skills to work with both technical and non-technical stakeholders.

5. Experience collaborating with product, engineering, and support teams to deliver results.

If you're passionate about technology and helping customers succeed, we’d love to hear from you!

Job Function

Software & Cloud