Enable job alerts via email!
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
A leading company seeks a Customer Team Support Coordinator for a 6-month contract in Cardiff. The role involves providing administrative support, managing customer accounts, and ensuring compliance with regulations. Ideal candidates will have strong organisational skills, experience with customer data management, and the ability to communicate effectively. The position offers flexibility with potential remote work options after initial training.
Social network you want to login/join with:
col-narrow-left
cardiff, United Kingdom
Other
-
Yes
col-narrow-right
1
06.06.2025
21.07.2025
col-wide
Our global client requires an experienced Customer Team Support Coordinator to join their team for 6 months.
The successful candidate will be an important member of the Customer Department, responsible for delivering efficient administrative support to both the Customer Team and customers throughout the agreement lifecycle.
This role is essential in providing a seamless customer experience while ensuring compliance with all regulatory requirements.
You will work collaboratively with various business functions, maintaining clear communication and coordination across teams. Reporting to the External Partner Section Manager, you will also engage with senior management and other key areas to align with departmental and organisational goals.
Key responsibilities include working on complex cases, managing voluntary and hostile vehicle collections, deceased estates, and vulnerable cases. Collaboration with internal and external stakeholders is essential to maintaining accuracy and ensuring the right customer outcome.
Additionally, you will oversee regular reporting to support decision-making and meet regulatory requirements. Tasks include preparing performance reports, ensuring data accuracy, analysing trends, and providing insight for the business.
This role is subject to satisfactory references to include a DBS Check and Financial Check.
Main Responsibilities:
General Administration
Qualifications, skills, and experience:
Required
Our client promotes inclusion in their various policies, so although there is no contractual right to work from home, the flexibility they offer allows you to request working from home 2 days per week, provided there are no business requirements to attend the office.
The working hours are 35 hours, 8:00 a.m. to 4:00 p.m. or 9:00 a.m. to 5:00 p.m., Monday to Friday. There is the option to take a 30-minute lunch over 4 days, so that the fifth day will be a 1 pm or 2 pm finish.
This early finish will vary to ensure that there is good resource coverage within the team.