Customer Team Member

Co-op; Worksop; On-site; GBP 10,000 - 40,000; Full time

Job summary

Co-op is seeking Customer Team Members to join their team in Worksop, offering a varied shift pattern including bakery work. Enjoy benefits like 31 days holiday, pension contributions, and virtual healthcare services. Full training is provided; no CV needed to apply!

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream for pay access as you earn

31 days of holiday (pro-rata for part-time)

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuinely care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work a range of shifts.

Responsibilities

• Provide friendly and thoughtful service, responding to queries about products.
• Ensure the store is safe and compliant—checking prices and dates.
• Support local community by participating in activities and events.

Skills

People skills

Customer service

Problem solving

Flexibility

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. This role includes working in our in-store bakery. Full, paid training is provided. You can apply for this role using your mobile device (no CV needed!).

As a Customer Team Member, you will:

• Provide friendly and thoughtful service, responding to queries, championing Co-op products and Membership, working in our in-store bakery, and delivering a great shopping experience.
• Support your colleagues to solve problems for customers and members, making everyone's day better.
• Ensure the store is safe and compliant—keeping shelves stocked, and checking prices, dates, and temperatures.
• Help introduce new products and services, sharing experiences with colleagues to facilitate learning.
• Support your local community by participating in activities and events.

This role would suit individuals who:

• Genuinely care for the needs of customers and members.
• Have great people skills, with the ability to build positive relationships with customers and colleagues.
• Have a positive approach to change and problem solving.
• Are flexible to work a range of shifts.

Why choose Co-op?

• 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments during the recruitment process. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria. When you apply, you can indicate if you'd like to be considered under this scheme. If invited to interview, we will ask about any reasonable adjustments needed to participate.