Customer Team Member

AF Blakemore & Son Ltd; Grimsby; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading company in the convenience retail sector seeks a Customer Team Member for their SPAR store. This role entails delivering exceptional customer service, managing stock, and contributing ideas to enhance the shopping experience. With various shifts available and a supportive culture, this position promises both personal and professional growth opportunities.

Benefits

Excellent benefits including holiday, maternity, and paternity leave

Generous staff discount

Wellbeing support including financial assistance

Access to payslips and rotas 24/7

Company pension scheme

Qualifications

• Previous experience in a similar role is preferred.
• Understanding of legislative responsibilities in a retail environment.
• Keen and enthusiastic approach to working both independently and in a team.

Responsibilities

• Greeting customers in a friendly and welcoming manner.
• Managing stock and maintaining a clean sales floor.
• Processing customer purchases efficiently and accurately.

Skills

Customer Service

Attention to Detail

Teamwork

Job description

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Customer Team Member (SPAR 18+) Yarborough

15 Hours P/W - possibly more hours when the store needs.

Various shifts available

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later, and Food for now!’

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our family-owned business began in 1917 as a counter-service grocery store and has grown into a company that now owns 260 SPAR convenience stores, employing over 7,000 people, with a turnover of £1.3 billion. As one of the UK's largest convenience retailers, we continuously seek innovative ways to create a point of difference. Food and drink are our lifeblood; today, our business spans retail, food service, and wholesale distribution divisions.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining positive and friendly service.
• Upselling selected products and highlighting multi-buy offers to maximise sales.

Store Operations:

• Managing stock: checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock for freshness and expiration management.
• Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
• Adhering to all company policies and procedures.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Understanding of legislative responsibilities in a retail environment and the skills to assist with compliance.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience with a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both independently and in a team.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits, including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
• Opportunities to develop skills in a supportive, diverse culture.
• Hands-on experience in a high-volume, fast-paced convenience store environment.
• Generous staff discount (excluding alcohol and cigarettes).
• Proactive promotion of internal candidates.
• Free tea and coffee.
• Early access to pay through ‘EarlyPay’.
• Access to payslips and rotas via HR/Payroll portal 24/7.
• Wellbeing support, including emotional, legal, and financial assistance.
• Company pension scheme.
• Company life insurance worth 1x annual salary, and 6x with pension scheme.