Customer Team Member

CO-OP; Talke; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Training & development

30% staff discount

Pay on demand

Pension scheme

Holiday entitlement (31 days)

GP access

Cycle to work

Inclusive policies

Job summary

Co-op is recruiting a Customer Team Member to join a friendly store team and deliver essential services to the community. Depending on the store, you may work in the post office, bakery, or assist with online orders for home delivery.

You’ll help stock shelves, assist customers, check prices and dates, and support daily operations on the shop floor and tills. A genuine passion for helping people and team-based work is valued.

Qualifications

• Friendly customer service and a welcoming manner.
• Ability to work in a busy store and on a shop floor.
• Willingness to work flexible shifts across a rota.
• Interest in retail and helping customers.

Responsibilities

• Deliver friendly, helpful service to customers.
• Work with your team to keep the store running smoothly.
• Assist on shop floor and tills to support daily operations.
• Maintain shelves, check prices, dates and stock accuracy.
• Help ensure store is safe and compliant with policies.
• Promote Co‑op Membership and support community initiatives.
• Demonstrate a passion for delivering great customer service.
• Be flexible across shifts and work as part of a team.
• Show an interest in retail and a busy store environment.

Skills

Customer service

Teamwork

Flexibility

Retail interest

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands‑on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in‑store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle‑to‑work scheme
• Market‑leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.