Customer Team Member

AF Blakemore & Son Ltd; Spalding; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading retail company is seeking a SPAR Customer Team Member in Spalding. This role involves supporting store management and ensuring a positive customer experience while handling sales and store operations. Ideal candidates will have prior experience and a strong customer service focus, and will thrive in a fast-paced environment.

Benefits

Generous staff discount

Excellent benefits including holiday, maternity, and paternity leave

Opportunities for skill development

Free tea and coffee

Company pension scheme

Life insurance

Cycle-to-work scheme

Long service awards

Qualifications

• Previous experience in a similar role/industry preferred.
• Understanding of legislative responsibilities in retail.
• Ability to suggest ideas for exceptional customer service.

Responsibilities

• Greeting customers and assisting with inquiries.
• Processing purchases efficiently and upselling products.
• Checking deliveries and maintaining stock levels.

Skills

Customer Service

Attention to Detail

Team Contribution

Cash Handling

Job description

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPARPinchbeck, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the store's continuous improvement, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for Later, and Food for Now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products and highlighting multi-buy offers to ensure maximum sales.

Store Operations:

• Checking deliveries, stocking shelves, maintaining a clean and organised sales floor, and rotating stock to ensure freshness and timely expiration dates.
• Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
• Adhering to all company policies, procedures, and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience with a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
• Opportunities to develop your skills and capability in a supportive, diverse culture.
• Gain hands-on experience in a high-volume, fast-paced convenience store.
• Generous staff discount in all SPAR stores (excluding alcohol and cigarettes).
• Proactive promotion of internal candidates.
• Free tea and coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to payslips and rotas via HR/Payroll portal.
• Wellbeing support including emotional support, counseling, legal, and financial advice.
• Company pension scheme.
• Company life insurance worth 1x annual salary, and 6x with pension scheme.
• Cycle-to-work bicycle purchase scheme.
• Long service awards.

We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying ahead of industry trends. We own 247 SPAR convenience stores and employ over 5,000 people, with a turnover of £1.3 billion.