Customer Team Member

AF Blakemore & Son Ltd; Bury St Edmunds; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dynamic team as a Customer Team Member at SPAR Bury St Edmunds, where you'll enhance customer experiences and support store operations. This role offers flexible hours (minimum 16 hrs/week) and provides excellent benefits, including generous discounts and opportunities for career development.

Benefits

Generous staff discount

Holiday, maternity, and paternity leave exceeding statutory entitlements

Free tea & coffee

Company pension scheme

Wellbeing support services

Access to early pay through ‘EarlyPay’

Qualifications

• Previous experience in a retail or similar role preferred.
• Excellent attention to detail and reliability.
• Understanding of retail legislative responsibilities is beneficial.

Responsibilities

• Greet customers and assist with inquiries efficiently.
• Process purchases accurately and maintain store organization.
• Perform stock management tasks to ensure product freshness.

Skills

Customer Service

Attention to Detail

Cash Handling

Retail Knowledge

Ability to Upsell

Job description

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Customer Team Member, Bury Saint Edmunds

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Client:

AF Blakemore & Son Ltd

Location:

Bury Saint Edmunds, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ca3ae1dd4dba

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Customer Team Member (18+) SPAR Bury St Edmonds

Min of 16 hours per week - possibly more hours when the store needs.

Various shifts available including evenings and weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Bury St Edmonds, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales at SPAR Bury St Edmonds.

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
• Adhering to all company policies, procedures, and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities in a retail environment and skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience with a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
• Opportunities to develop skills in a supportive, diverse culture.
• Hands-on experience in a high-volume, fast-paced convenience store.
• Generous staff discount (excluding alcohol & cigarettes).
• Proactive promotion of internal candidates.
• Free tea & coffee.
• Early access to your pay through ‘EarlyPay’.
• Access to payslips and rotas via HR/Payroll portal.
• Wellbeing support including emotional support, counselling, legal, and financial advice.
• Company pension scheme.
• Company life insurance worth 1x annual salary, up to 6x with pension.
• Cycle to work scheme.
• Long service awards.

We are a dynamic and innovative retail, wholesale, and foodservice business committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 247 SPAR stores and employ over 5,000 people, with a turnover of £1.3 billion.