Customer Team Member

Co-op; Southampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Customer Team Member, where you will provide exceptional service to customers while working in a friendly team environment. This role involves various tasks, including assisting customers on the shop floor and at the Post Office counter. With flexible shifts, full training, and numerous perks like a generous holiday allowance and discounts, this position is perfect for those who enjoy engaging with the community and making a difference in people's shopping experiences. Embrace the opportunity to grow your career in a supportive and inclusive workplace.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream money management app

31 days of holiday (pro rata)

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Must be 18 or over and able to work varied shifts including early mornings and late evenings.
• Genuine care for customer needs and ability to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service, responding to customer queries.
• Support colleagues and ensure the store is safe and legal.
• Help introduce new products and get involved in community activities.

Skills

Customer Service

Communication Skills

Problem Solving

Flexibility

Job description

Customer Team Member

Location: Bridge Road; Park Gate, Locks Heath, Southampton, SO31 7GE

Pay: £12.00 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings from 5:30am, afternoons, late evenings until 11pm and weekends, to be discussed at interview. This role will include some work on our Post Office Counters.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.